Supervisor Network Operations Support - Alaska Airlines : Job Details

Company: Alaska Airlines The Team:

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary:

The Supervisor, Network Operations Support (NOS) oversees the execution of Network Operations Support and Central Load Planning (CLP) activities. As a people leader, the Supervisor, NOS leads and establishes priorities for a team of union employees to ensure compliance with all applicable regulatory guidelines while maintaining a culture of continuous improvement, professionalism and integrity. As a people leader, this position supports Network Operations Support (NOS) and CLP activities for Alaska Airlines.

Key Duties:

• Supervises the execution of CLP activities including ensuring load plans and aircraft weight and balance calculations are optimized and compliant with all applicable Federal Aviation Regulations (FARs) and Alaska Airlines policies.
• Reviews, analyzes, leads, and directs process and performance improvement for load planning and station operations technical support for sabre, catering operations, security, and irregular operations events.
• Develops people through effective performance management and ongoing feedback in adherence to all company policies and the Labor Contract.
• Influences the culture of the team through action, presence, and reinforcement of behaviors.
• Addresses problems, develops solutions, and drives for resolution or corrective action.
• Responsible for maintaining optimal staffing and productivity levels in alliance with divisional and operational objectives.
• Responsible for ensuring the safety and consistency in operations and customer service through effective policy and procedure development.
• Represents NOS and CLP for all cross-divisional policy and program changes.
• Develops and maintains a professional, cooperative relationship with Labor/Union leadership.
• Maintains all technical qualifications of a Centralized Load Planning Agent

Job-Specific Experience, Education & Skills:

Required

• A minimum of 3 years of airline operations, weight and balance operations, or related experience.
• Bachelor's degree or an additional two years of training/experience in lieu of this degree.
• Ability to establish cross-functional, collaborative relationships with other teams and workgroups.
• Must be able to clear the pre-employment DOT testing & background check process.
• Demonstrated leadership skills with strengths in team building, systems thinking, and managing objectives.
• Strong analytical skills and ability to negotiate win-win solutions across divisions and customer groups.
• Proven experience developing employees and the ability to drive employee engagement.
• Outstanding communication (e.g. verbal, written, and listening) and presentation skills.
• Proven ability to meet deadlines while managing multiple projects simultaneously.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred

• Working knowledge of the COPS Contract.
• Specific knowledge of native sabre.
• Knowledge of Lean process design and Safety Management System (SMS).

Job-Specific Leadership Expectations:

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Salary Range: $95,100 --$104,500 / year Salary Details:

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don't typically hire at the top of the range.

Total Rewards:

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

FLSA Status: Exempt Employment Type: Full-Time Regular/Temporary: Regular Requisition Type: Management Location: Seattle - Hub Equal Employment Opportunity:

We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.

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