Supervisor of Patient Registration - Children's Hospitals and Clinics of Minnesota : Job Details

About Children's MinnesotaChildren's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts in our region, Children's Minnesota is regularly ranked by U.S. News & World Report as a top children's hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org.Children's Minnesota is proud to be recognized by Modern Healthcare as one of 2023's Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.Position SummaryThe Patient Registration Supervisor promotes an excellent patient experience by providing on-site supervision and direction to a specific area within patient registration or financial counseling. This position occasionally performs the duties of the Patient Access Specialist and FACES roles.Patient registration areas supported by this role may include main hospital registration, emergency department registration, pre-registration, financial counseling, and Children's Specialty Clinic registration. The department operates 24 hours per day, 7 days per week. The patient registration supervisor is expected to be on call during the week and on rotating weekends.This position is responsible for supporting the team by assigning daily work, answering questions and solving escalated problems, recruiting and hiring qualified employees, ensuring an engaged workforce, and appropriately managing the staff schedule. The Patient Registration Supervisor represents the department at meetings with internal and external stakeholders and must be knowledgeable in all department functions.Location: On-site in Minneapolis and St. Paul. This is not a remote work position.DHS Background Study Required? YesLicense/Certification/Registration required:* MNSure certification required within 3 months of hire dateEducation:* Associate's degree in business, healthcare administration or related field, or equivalent work experiencePreferred Education:* Bachelor's degree in business or healthcare administrationExperience:* Two years' experience in a healthcare setting and one year in a related leadership rolePreferred experience:* Three years' experience in patient access (i.e. registration, scheduling, financial counseling, billing, or related field) or other high volume customer service environmentKnowledge/Skills/Abilities:* Outstanding knowledge of customer service, communication, confidentiality, and interpersonal skills.* Demonstrated knowledge of patient access operations and medical office procedures.* Knowledge of medical terminology and services provided in a hospital or clinic setting.* Knowledge of governmental and commercial insurance products and related registration requirements.* Knowledge of Minnesota, Wisconsin, North Dakota, South Dakota, and Iowa Medicaid products and enrollment requirements.* Knowledge of service recovery and conflict resolution.* Ability to lead, mentor and motivate a team that delivers exceptional customer service in person and via telephone.* Skill in critical thinking and problem solving.* Skill in general office equipment and software; technical aptitude.* Ability to effectively work in both a team environment and independently.* Ability to establish and maintain effective working relationships with providers, patients, families, peers, and direct reports.* Ability to develop and deploy workflows that improve efficiency and experience.* Ability to adapt to and support change.* Ability to research, analyze and problem solve registration denials issues.* Ability to be flexible and adaptable based on business needs.* Ability to manage time effectively and organize work.Physical DemandsPlease click here to view the Physical DemandsThe posted pay range represents rates for a grouping of multiple jobs within a salary grade. We carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, and organizational needs. Base pay is just one piece of the total rewards program offered by Children's Minnesota.All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification.Children's Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.