Supervisor, Patient Engagement (North Regional Clinics) - Jordan Valley Community Health Center : Job Details

ApplyJob TypeFull-timeDescriptionAbout Jordan Valley Community Health Center:Jordan Valley Community Health Center (JVCHC) is a mission-driven organization dedicated to improving the health of individuals and families in underserved communities. We provide comprehensive healthcare servicesincluding primary medical, dental, vision, and behavioral health. Our mission is simple: Improve our community's health through access and relationships. By working collaboratively with partners and continually innovating, JVCHC strives to be a leader in providing essential healthcare for the underserved, ensuring everyone in our community has access to quality healthcare.Job Summary:The Patient Advocate is responsible for the scheduling of patient appointments through phone correspondence and directing callers to appropriate departments.Key Responsibilities:* Models, facilitates, and monitors patient/visitor (customer) service standards to assure excellence in interactions, facilities presentation, and administrative services.* In collaboration with Clinic Management, develops and implements standardized scheduling & check-in/out workflows and procedures for Advocate duties to:* Maintains the organization's Patient Experience Manual documenting workflows and best practices for scheduling and check-in/out; establishes portions unique to particular clinic/satellites as needed.* Facilitates education and training to Advocates regarding NextGen EHR workflows, insurance eligibility and limitations, and changes in scope of services in conjunction with Clinic Management.* Conducts and/or oversees one-on-one competency checks with Advocates while on the clinic floor to assess effectiveness of training and team performance; shares findings with Clinic Management.* Develops and implements an auditing systems to evaluate, test, document, and report compliance with check-in/out and scheduling workflows; shares data with Business Office and Clinic Management leadership to collaboratively implement corrective training/coaching to address negative trends.* Facilitates the system for collecting, analyzing and reporting patient satisfaction data; shares findings with Clinic Management and utilizes patient survey responses to identify training needs and implement education.* Assists with monitoring compliance with all Privacy and HIPAA regulations related to check-in/out, scheduling, or other patient services; supports compliance with all applicable federal, state, and local laws in addition to JVCHC policies.* Contributes to performance reviews and performance improvement plans based on findings of audits, competency checks, and observations.* Supports Clinic Management with Advocate candidate screening and selection via co-interviewing.Benefits Overview:* Medical and Prescription Drug Coverage: Three comprehensive plan options (Buy-up, Base, and High Deductible) through UnitedHealthcare's Choice Plus network, covering various deductibles and out-of-pocket limits. Includes access to telemedicine services via Teladoc.* Health Savings Account (HSA): Available for employees in the High Deductible Plan with employer contributions and tax advantages.* Flexible Spending Account (FSA): Options for both healthcare and dependent care FSAs, allowing pre-tax contributions for qualified expenses.* Dental and Vision Coverage: Dental insurance through Cigna's DPPO network and vision coverage through EyeMed's Insight network.* Retirement Plan: Pre-tax and Roth 403(b) retirement plans with a 5% employer match starting after 30 days of employment.* Life and Disability Insurance: Basic Life and AD&D insurance provided at no cost, with the option to purchase additional coverage. Long-term and short-term disability insurance are also available.* Employee Assistance Program (EAP): Free confidential support for personal and professional challenges, including counseling and crisis intervention.* Additional Voluntary Benefits: Options for critical illness, accident, hospital care, and pet insurance through MetLife.Paid Time Off (PTO) and Holidays:* Hourly non-exempt employees receive 144 hours of PTO per year.* Nine paid holidays per year.Health Requirements:All employees are required to provide proof of vaccination for Flu, Hepatitis B and Tuberculosis (TB) as part of our commitment to maintaining a safe and healthy workplace.Application Process:Interested applicants should submit a resume and cover letter through the JVCHC career portal at Careers & Education - Jordan Valley. Applications will be accepted on a rolling basis until the position is filled. Jordan Valley Community Health Center is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.RequirementsRequired Qualifications:* Two years of experience in a supervisory position with background in customer service or related field.* Ability to travel to Springfield, Lebanon North, Lebanon South, and Marshfield clinics.Preferred Qualifications:* Bachelor's degree in Business Administration, Healthcare, Hospitality Management, or related field.* Prior experience utilizing complex computer databases to track customer/patient data and advanced skills in computer use.