Supervisor - Revenue Cycle - Firstsource Solutions : Job Details

The Company

Firstsource is a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media, Technology, and more.

We help customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India, and Mexico.

Job Summary

Our Supervisor provides leadership and training to accomplish the company goals and objectives within our Healthcare Collections department. Supervisors monitor collection agents' ability to meet productivity standards, efficiencies, and accuracy of all processes.

Responsibilities:

* Utilize and communicate performance data to enhance collector performance to meet monthly gross collection goal

* Conduct collector performance evaluations to provide employee coaching and development for continuous improvement

* Ensure compliance with company policies, client standards, and federal and state laws.

* Lead, supervise and develop departmental teams

* Oversee and direct the daily activities of the Receivables staff (onsite and/or office)

* Coordinate account inventories and report daily/weekly to the Department Manager

* Prepare and conduct staff training

* Maintain time and attendance records for staff

* Problem solve operational issues.

* Delegation and inspection of workflows.

* Coordinate and/or assume responsibilities for employees during absenteeism, heavy workloads, etc.

Required Qualifications:

* Bachelor's degree or equivalent experience is required

* Supervisory experience is required

* Epic systems experience required

* Experience with medical claims billing and/or patient accounting processes is required

* Ability to effectively work and communicate with coworkers, staff and clients

* Ability to always present oneself in a professional and courteous manner

* Demonstrate initiative and creativity in fulfilling job responsibilities

* Excellent written and verbal communication skills

* Ability to prioritize multiple tasks in a busy work environment

* Must demonstrate strong leadership abilities

* MS Office program knowledge required

Firstsource is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace. Firstsource participates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's I-9 to confirm work authorization.