SUPERVISOR - TABLE GAMES - Seminole Hard Rock Hotel & Casino : Job Details

Overview

Under the direction of the Pit Manager, the Supervisor - Table Games is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for monitoring and supervising an area of a pit consisting of one or more games to assure the delivery of Customer Service standards, while maintaining the integrity of the games.

Responsibilities

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

* Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.

* Directly supervises dealer responsibilities in accordance with the company policies and procedures.

* Responsibilities include training team members, planning, assigning, and directing work.

* Appraising performance, rewards, and disciplining team members.

* Addressing complaints and resolving problems.

* Rating and tracking guests play.

* Assist guests in obtaining a marker.

* Making sure buy-ins are correct. Insures adherence to all IGC gaming regulations and statues.

NON-ESSENTIAL JOB FUNCTIONS

* Attend seminars when needed.

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

High Scholl Diploma required. Three years table games experience required. Two years in a Dual-Rated management level capacity or above is preferred. Must be knowledgeable in all primary casino games and most secondary games.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

* Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.

* Must successfully pass background check.

* Must successfully pass drug screening.

* Must be twenty-one (21) years of age.

* Prior experience in the Gaming industry strongly preferred.

* Must be able to work holidays and weekends, as well as flexible shifts.

KNOWLEDGE OF:

* Pertinent federal, state, and local laws, codes, and regulations.

* Hard Rock operations.

* Policies and procedures as well as knowledge of and ability to identify various cheating techniques.

ABILITY TO:

* Calculate figures and create and manipulate spreadsheets to produce reports.

* Effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

* Solve practical problems and deal with a variety of situations.

* Be flexible to work varying shifts and time schedules as needed.