Supplemental Concierge - Part-Time (Ben Taub Hospital) - Harris Health System : Job Details

Concierge will serve as the ambassador to the campus site assisting patients and visitors with a myriad of needs from point of entry to point of exit. Primary responsibilities will include: wayfinding/facility directions; providing patient information; assisting with internal/external transportation needs; troubleshooting questions, concerns and/or issues; training and mentoring assigned volunteers; maintaining desk resources and departmental manuals; as well as other duties as assigned. Concierge will be cross-trained in various areas to ensure continuity and quality of service. MINIMUM QUALIFICATIONS: 1. Education/ Specialized Training/ Licensure: Bachelor's Degree or equivalent experience, Customer service experience, bilingual (English/ Spanish preferred)2. Work Experience (Years and Area):2 years customer service, healthcare, or hospitality experience or combination of all three .. Management Experience (Years and Area): None needed 4. Equipment Operated:PC, multi-line phones, fax...Concierge, Part-Time, Customer Service, Hospital, Supplemental, Hospitality