Support Center Technician - KI : Job Details

At KI, we believe knowing our customers helps us serve them better. We listen. We observe. We understand that each customer has unique needs. So, we pride ourselves on helping our customers make smart furniture decisions by offering expert advice, design options and personalized solutions.Since 1941, we've positioned KI as the furniture company that best understands the furniture industry and is committed to providing customers with the smart solutions. By targeting specific markets with solutions for business furniture, university furniture, educational furniture, healthcare furniture and government furniture, we can quickly respond to our customers' unique needs - including the choice to procure furniture according to what fits their ordering and fulfillment process. That's why we say we offer far more than furniture. We're Furnishing Knowledge.KI is seeking a Support Center Technician to join our IT team based out of our Corporate office in Green Bay. This individual will provide technical support for desktop and laptop computers, applications, and related technology for corporate users as well as remote employees and facilities. This support includes testing new systems to define standards; deploying systems, software, and peripherals; and troubleshooting computer systems and software to diagnose and resolve unique issues.The ideal candidate must be able to work as part of a team and possess strong communication, customer service, and problem solving skills. A minimum of an Associate's degree in an IT related field as well as 2 years of hands-on technical support experience in a corporate environment is strongly preferred. Related technical certifications are a plus.What KI Offers You Participation in our Employee Stock Ownership Plan (ESOP): As an employee, you will have stock ownership in the company. Competitive Health, Dental, & Vision Insurance: Comprehensive coverage for your well-being. A 401(k) Plan with Company Match: A retirement savings plan with employer contributions. Paid Vacation, Sick Days, & Holidays: Time off to recharge and spend with loved ones. Wellness Resources: Access to an on-site fitness center, fitness reimbursement program, and on-site nurse. Onsite Cafe: Enjoy a full breakfast and lunch menu right at work. Employee Product Discounts: Special pricing on company products. Educational Reimbursement Program: Support for degree programs and certifications. Full Benefits Package: Includes life insurance, short-term disability, long-term disability, and an Employee Assistance Program (EAP).The hourly rate for this role will be based on candidate's experience and qualifications, with the salary range starting at $22.50/hour. Apply today!KI is an Equal Opportunity Employer.