Support Center Technician - Copeland : Job Details

**About Us**

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.?

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

A **Support Center Technician** is a knowledgeable professional who provides technical assistance, troubleshooting, and support for refrigeration/controls systems. This role involves working closely with clients, technicians, and internal teams to ensure the smooth operation, maintenance, and optimization of refrigeration/controls equipment.

**As A Support Center Technician, You Will:**

**Technical Support:**

+ Serve as the primary point of contact for clients and internal teams seeking technical assistance related to refrigeration/controls systems.

+ Provide remote and on-site support to diagnose, troubleshoot, and resolve issues with refrigeration equipment, including compressors, valves, controls, and refrigerant circuits.

+ Collaborate with field technicians and engineers to guide them through complex technical challenges and ensure timely issue resolution.

**Documentation and Reporting:**

+ Maintain accurate records of support requests, troubleshooting steps, and solutions provided.

+ Generate detailed reports outlining system performance and recommendations for improvement.

+ Contribute to the creation of knowledge base articles and technical documentation to assist clients and internal teams in resolving common issues.

**Training and Education:**

+ Conduct training sessions for technicians and clients on refrigeration/controls system operation.

+ Develop training materials, presentations, and instructional resources to enhance understanding and skills among users.

**Required Education, Experience & Skills:**

+ 3 years of experience in HVACR controls.

+ 2 years BAS, BMS, or Facility Controls experience.

+ This position will require being on a on-call weekly rotation

+ Legal work authorization in the United States - Sponsorship will not be provided for this role

**Preferred Education, Experience & Skills:**

+ Food Retail Case Controller experience.

+ Previous Field or Contractor installation experience.

+ Electrical Print and Communication Troubleshooting experience.

#LI-YM1

**Our Commitment to Our People**

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.?

Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

**Our Commitment to Diversity, Equity & Inclusion**

At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.?

**Work Authorization**

Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

**Equal Opportunity Employer**

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected]

With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.