Support Engineer, Advanced - Recruiting from Scratch : Job Details

Who is Recruiting from Scratch:

Recruiting from Scratch is a talent firm that focuses on placing the best candidate for our clients. Our team is 100% remote and we work with teams across North America, South America, and Europe to help them hire.

Network Engineering Leadership Opportunity at High-Growth Tech Infrastructure Company

Our client is revolutionizing enterprise internet infrastructure through innovative hardware and software solutions. Backed by top-tier investors including Sequoia Capital, they're transforming how businesses manage and optimize their network infrastructure.

What You'll Do:

• Lead complex network troubleshooting using advanced tools including Grafana, packet capture analysis, and debugging utilities
• Design and implement enterprise-grade networking solutions including firewall configurations, S2S VPN, and VLAN setups
• Drive root cause analysis for mission-critical infrastructure issues
• Mentor and provide technical leadership within a growing team
• Partner directly with enterprise clients to optimize their network performance

Required Background:

• 6+ years of network support engineering experience
• Proven track record in enterprise environments with customer-facing responsibilities
• Deep expertise across the full networking stack (wired, wireless, firewalls)
• Technical background in computer networking or related field
• Proficiency in TCP/IP, UDP, RADIUS, DNS, DHCP, LDAP, VPN protocols

Preferred Qualifications:

• Industry certifications (CCNA, CWNA, CCNP, or CCIE)
• Experience leading technical teams
• Background in proactive network monitoring and optimization
• Strong track record of stable, long-term roles

Compensation & Benefits:

• Base Salary: $170,000 - $210,000
• Competitive equity package
• Comprehensive health, dental, and vision coverage
• 401(k) plan
• Flexible PTO
• Professional development opportunities

Location: San Francisco, CA (On-site position)

Join a fast-growing company that's experiencing order-of-magnitude growth and reshaping enterprise networking. Work with cutting-edge technology while having direct impact on mission-critical infrastructure.