Support Engineer - Inspyr Solutions : Job Details

Title: Support Engineer Location: Orlando, FL- Hybrid (3 day onsite) Duration: Direct Hire Compensation: $60K-$70K Work Requirements: US Citizen, GC Holders or Authorized to Work in the US Perform intermediate technical work maintaining and troubleshooting components of our client's data and telecommunications infrastructure, and related work as apparent or assigned. Work is performed under the limited supervision of the Information Technology Manager. Responsibilities: Monitors servers and workstations including installation of security patches on all systems; tracks and maintains all software updates, firmware upgrades and system patches as needed; recommends new hardware and software needs. Assists network system users with software applications; troubleshoots hardware and software responding to support tickets; assist with the installation, maintenance, and troubleshooting of servers in the main office, co-location facilities and remote offices. Coordinates with respective support vendors to bring resolution to any issues related to our clients' core applications, including cloud-based applications such as the Microsoft O365 suite. Assist with the phone system at all office locations. Create, test and document ticket resolutions for previous product tickets reported. Resolves Staff support inquiries and issues on time, professionally and with a positive attitude. Provide Tier 1 Support for Help Desk tickets for internal our client's staff. Provide support for our Members with technical issues. Develop and create documentation and support materials for curriculum for teaching our client's staff on the use of Agency applications. Work closely with other departments for collaborating on IT projects. Analyze complex computer systems and network hardware, identify problems, and develop and implement logical conclusions and effective solutions. This work requires the occasional exertion of up to 10 pounds of force; work frequently speaking or hearing and using hands to finger, handle or feel and occasionally requires standing, walking, sitting, lifting and repetitive motions; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data; ; work is generally in a moderately noisy location (e.g. business office, light traffic). Skillset / Experience: 3 years of relevant work experience. Bachelor's degree with coursework in computer or information science, or Associate's degree in computer or information science with IT certifications VMware training / experience Networking (Cisco/ Dell) training / experience Experience with Human Resource functions and industry platforms such as SAP, SuccessFactors, or Workday Thorough knowledge of IT related industry, organization, and departmental legal guides, recommendations, best practices, ordinances, and laws Knowledge of network installation, operation and maintenance Knowledge of the operation, uses and capabilities of electronic data processing main and peripheral equipment Knowledge of hardware or software procedures and techniques; Knowledge of integrated telephone system Knowledge of the functions and operating of Agency departments as it relates to the technological needs of the organization Knowledge of the operation of personal computers and other computerized systems Ability to write clear and concise reports Ability to analyze software programs and recommend program adjustments Ability to communicate effectively orally and in writing Ability to establish and maintain effective working relationships with associates, industry professionals, and the general public About INSPYR Solutions: Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com. INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.