Support Engineer Level I - EduTek : Job Details

Support Engineer- Level 1Fully On-site, Monday through Friday in Westchester CountySalary Range: $45,000-$55,000Certifications - A+, Google IT Support, MCSP, CLA, ITTL Foundation or equivalent experienceEssential Job Functions

• Provide first-level technical support to end-users by promptly responding to their inquiries, troubleshooting problems, providing instructions, and resolving issues related to hardware, software, connectivity, remote access, and other IT systems.
• Answer all Helpdesk support requests providing excellent customer service and prompt technical assistance.

• Work closely with senior IT team members and vendors to provide support and maintenance of all applications.
• Install, modify, upgrade and repair IT hardware and software as needed.
• Assist with creating, updating, and publishing instructional documents.
• Excellent attention to detail with the ability to multi-task.
• Must have the ability to work as part of a team, as well as independently.

• Analyze and solve technical problems by using problem-solving skills.
• Assist with managing and maintaining all hardware inventory.

Required Skill Set:

• Proficient in the Microsoft Windows and Google Apps suite of products

• Outstanding customer service and interpersonal skills.
• Basic Wired and Wireless Networking troubleshooting skills.
• Software and hardware troubleshooting skills.
• Installation and Troubleshooting of Software
• Installation and Troubleshooting Printers and Scanners

• Troubleshooting Chromebook and IOS Devices

Bonus Skill Set:

• Experience with Microsoft Active Directory or Azure AD
• Experience with Windows Deployment (Ghost, MDT, SCCM, Intune)
• Experience with managed/configurable switches

• Experience with MDF Solutions (JAMF Pro, Microsoft InTune, AirWatch, Radix, etc.)
• Experience with Google Admin Console
• Experience with Content Filters (Lightspeed Relay, GoGuardian, etc.)

School Preference:Bachelor of Science Degree preferred but not required.Note: Candidates require fingerprinting and background checks. Candidates will have to comply. Candidates are required to have a vehicle for minimal travel between buildings.