Support Representative II - Cone Health : Job Details

The Support Representative II works closely with physicians, nurses, and other medical staff to provide administrative duties in a health care facility. Working under some supervision, this job is responsible for obtaining registration and financial data for registration; registering patients; scheduling patients for initial evaluations and follow-up appointments; interpreting charge information and collecting payment from patients at time of service; maintaining, copying, and retrieving medical records; and performing other general office duties as needed.

Schedules outside services for patients and coordinates care with referrals for providers.

Pre-authorizes testing through required insurance carriers; determines co-pay and deductibles by compiling insurance data.

Records patient information including insurance eligibility, test results, medical history, and physician referrals.

Assembles, compiles, and maintains patient records and charts; files and faxes records requested by outside offices.

Retrieves inbound faxes from insurance companies, test results, pharmacies, and consultations from physicians.

Assists with credentialing by processing applications to meet insurance and facility requirements.

Performs other duties as assigned

EDUCATION:Required: High School Diploma or equivalent

EXPERIENCE:Required: 1 year

LICENSURE/CERTIFICATION/REGISTRY/LISTING:Required: Basic Life Support (BLS) (CPR) American Red Cross or AHA Healthcare Provider

Equal Opportunity Employer At Cone Health, we strive to create a welcoming atmosphere that celebrates a diverse and unique workforce. We believe in offering equal opportunities for employment to all applicants and employees, regardless of their race, religion, age, sex, sexual orientation, gender identity, veteran's status, ethnicity, national origin, disability, color, or any other characteristic protected by law. Our hiring and employment choices are based on each individual's qualifications, skills and performance. We believe that by embracing the diversity of our team, we can better serve our patients, communities and each other.