Support Services Manager - Essentia Health : Job Details

Job Description Job Description: The Support Services Manager is responsible for leading and coordinating, parking, valet, and guest services operations. Includes day-to-day operational oversight, P&L responsibility, creating and implementing service enhancement strategies, business analytics, as well as customer and employee relationships. Coordinate training and assist in staff management.•Establishes goals, priorities, best practice quality and customer satisfaction metrics, and performance management. •Accountable for budgeting and financial management, planning, and organizing. timely and effective handoffs and access for our patients and visitors. •Day-to-day oversight of guest services, valet, and parking departments. •Develops and implements training programs with a focus on customer service excellence.•Recommends and implements improvements to the services, ensuring the department operates effectively and efficiently. •Develops patient / visitor strategies, processes, and implement plans and ensure a positive patient and visitor experience. •Manage marketing and communication plans. May be a spokesperson for presentation, meeting, events, HR resource, etc.•Address and resolve any customer issues Education Qualifications: Educational Requirements: None Required Qualifications: · Candidates must possess a minimum of 5 years of retail management experience, including P&L responsibility. · Highly proficient in Microsoft Office Suite. · Excellent interpersonal, communication, organizational, and analytical skills. · Ability to identify and lead process improvement projects. Licensure/Certification Qualifications: None Job Location: Building B - St Marys Medical Center Shift Rotation: Day Rotation (United States of America) Shift Start/End: 8a/430p Hours Per Pay Period: 80 Compensation Range: Union: FTE: 1 Weekends: varies Call Obligations: 1 Sign On Bonus: