Join our growing Richman Property Services team as a Support Specialist based out of our Tampa, FL Support Center! Are you driven by a passion for community and excellence? Richman Property Services, Inc. is seeking a full-time Support Specialist with a proactive mindset to join our dedicated Support Team. Position: Support Specialist (Help Desk) for Property Management Location/Schedule: The Support Specialist will be based out of our Tampa Support Center in the Westshore business district in Tampa, FL. The position will be onsite at our Tampa Support Center on Wednesday's of each week (with the full team). The remaining days (Monday, Tuesday, Thursday and Friday) will be work from your home/remotely. Initial training may be a period of 1-2 weeks training may occur onsite. The hours are from 8:00am-5:00pm, with a one hour lunch break daily. All equipment will be provided for this full time position. Key Qualifications:
- 2 or more years experience in a Property Management environment in a support role (Help/Support Desk)
- Experience with Yardi property management software products is strong requirement for this position
- Proven excellence internal and external customer service skills, ability to work well in teams and remotely
About Us: As a leading, nationwide, residential property owner, we are committed to providing exceptional living experiences for our residents. Our focus on outstanding customer service and creating secure, welcoming environments sets us apart in the industry. POSITION SUMMARY: Our team members hold a unique and exciting position within our company. They are responsible for working on a variety of development projects with a focus on support, along with responding to the needs of Accounting, Operations and Residents through our internal ticketing system. This role requires a strong emphasis on communication, deductive reasoning, attention to detail, professionalism, technical support, research and analysis in addition to organization in a fast-paced atmosphere. Willingness to collaborate and support all team members on various projects while ensuring the software platform is being utilized effectively for best practices. Additionally, the role may include training, marketing and creating policies. RESPONSIBILITIES: • Providing support to management and end users on a variety of technical and business process issues. • Analyzing, understanding and supporting all property management software (Yardi) processes. This includes providing user support for all layers including leasing and rents, Online Leasing, Screening, Site Data Exchange, Doc Management and Resident Portal. • Supporting all other software applications used in the field such as bank scanning software, Gracehill and Zendesk. • Tracking end user issues through email and support tickets. • Troubleshooting and resolving application and system related issues. • Analyzing help desk requests to facilitate training needs. • Training users in new applications (web based and classroom environment). • Researching and creating training material documentation to achieve training objectives. • Creating documentation, on demand courses, processes and resources. • Designing support materials for training and/or implementing the use of third party resources to achieve department objectives. • Using social media to update community profiles and news feeds • Completing special projects as may be frequently required by direct supervisor or senior management. POSITION REQUIREMENTS: EDUCATION: High School diploma or G.E.D. EXPERIENCE: 2+ years of experience working in a Help Desk environment supporting all end users. Demonstrated experience as a Trainer/Educator. Experience with Yardi software training (required). Property Management industry experience a plus. SKILLS & CERTIFICATIONS: • Highly proficient with Microsoft Office Word, Excel and Outlook • Hands-on experience with YARDI and other YARDI Voyager products. . • Exceptional Customer Service skills • Strong analytical and problem-solving skills • Flexibility and attitude to achieve deadlines Benefits:
- Competitive pay and benefits package
- Medical, dental, vision, life insurance, and disability coverage
- 401(k) retirement plan with employer match of $0.50 for every $1.00 up to 6%
- Opportunities for student loan repayments, and tuition reimbursement
- Paid sick time, vacation time, and opportunities for career advancement
Join Our Team: If you're seeking a rewarding career opportunity with one of the top Property Management organizations in the country, we want to hear from you! Visit our website at to learn more about Richman Property Services, Inc. Please Note: We conduct criminal background and drug screenings as part of our hiring process. Richman Property Services is an equal opportunity employer, providing employment opportunities to all qualified applicants without regard to race, color, sex, religion, national origin, age, disability, or genetic information.
