SUPPORT SPECIALIST - Spektrix : Job Details

Were looking for someone who is excited by the chance to change the way that people in the arts use data and software for the better. You will be part of a small team that spends their workday consistently communicating with our clients - taking support calls, reviewing incoming tickets and prioritizing effectively to ensure clients get the very best service.

Support Specialists help Spektrix clients to find solutions to problems, analyze their data with custom reports and turn their ideas into practice with the system tools. We love our system and we want our users to love it too. Your job is to get them there and keep them there by problem solving, sideways thinking and generally being data-oriented, smart, engaged and innovative.

Location New York, USA Compensation $40,000 - $44,000 / year * You can assess customers support needs when they get in touch, then provide solutions or refer them to other team members

* You have strong communication skills and deliver great customer experiences, in writing and over the phone

* You maintain composure and customer focus while troubleshooting and solving issues.

* You have strong analytical skills including a working knowledge of Microsoft Excel.

* You can learn new products and features, and thrive on change as our product and client base evolves

* Youre able to regularly rotate through different technical specialties and skill sets

* Youll need to be flexible with your schedule. Your work hours will be based on business needs, and will include some weekends and evenings in place of normal business hours.

* You must be legally authorized to work in the United States for any employer without sponsorship

Department Support Employment Type Full Time ** You have**

** Benefits**

* Generous paid time off policy

* Company paid medical, dental and vision insurance

* A matched 401(k)

* Professional development opportunities

* Flexible working options

* Two volunteering days per year

* Sabbatical for long service

* Breakfast, snacks and hot & cold drinks (when in the office)

* Regular socials (currently virtual)

**Remote Working Policy** Our offices are currently only open part time due to the Covid-19 pandemic through to April 2022. When its safe to do so, we will fully reopen our offices and adopt a hybrid work model. We are still working out exactly how this will work but for now we are asking people to assume around 20% of their time will be in one of our offices. This means you will need a solid working from home setup. Well provide reasonable support and all the hardware you need to get started, but we do require that you have the following already in place:

* A quiet working space at home

* An internet connection that supports your participation in video calls and access to our systems and services

**At Spektrix, we know that there's no such thing as a 'perfect' candidate.** Every individual brings unique lived and work experience and their own perspective, which rarely if ever maps exactly to a job description or set of criteria. Thats why we want to hear from you if this role excites you (and you feel you could be a good match) even if you dont feel you meet 100% of the criteria.

Spektrix is committed to creating an inclusive work environment, where our team members are supported in expressing themselves and delivering their best work. So whoever you are, and whatever experience you can bring, please apply if this is a role that would make you excited to come into work every day.

The diversity of our team is hugely important to our working environment as it enables both individuals and Spektrix to thrive. By valuing each persons differences we encourage everyone to contribute their unique experiences, strengths and viewpoints. We are a workforce that reflects the diversity of the communities we serve and work in. We aim to reflect this diversity in all departments and at all levels of seniority in the business, right up to the board.

Spektrix is an equal opportunities employer. We recruit regardless of race, religion, gender, sexual orientation, age, neurodivergence, or disability status and look to employ from a wide range of backgrounds and experiences.

** About Spektrix**

At Spektrix, our mission is to provide arts organisations with the best possible chance of success. We do this by combining cloud-based technology with expert support and training consultancy, helping our clients grow their audiences and increase revenue. Were confident that Spektrix is the most forward-thinking ticketing, marketing and fundraising solution around.

We know that the best software is user-friendly and intuitive, so weve built every bit of Spektrix with usability in mind. Everything in the system is quick to learn and easy to use, whether youre a Box Office Manager, Marketing Assistant or Fundraising Director. Technology is constantly evolving to keep up with the pace we release daily upgrades so the 500+ organisations we work with (and their audiences) never have to wait for the newest and most innovative features.

Everything we do is about making our users lives easier, so everyone gets unlimited support and consultancy to get the most out of Spektrix. This ethos is reflected in our service charge an all-inclusive fee that scales with the size of your business. No upfront costs, no long-term tie-ins and no additional charges. Department Support Employment Type Full Time Location New York, USA Compensation $40,000 - $44,000 / year