Support Specialist - Bridge Marina : Job Details

Are you deeply enthusiastic about boating and looking for a rewarding career working on the water? Do you enjoy working with people and solving problems? Do you have excellent communication and organizational skills? If so, you might be the ideal addition to our team!Bridge Marina, located on beautiful Lake Hopatcong (and Sandy Hook, NJ), is on the lookout for a dedicated team member for our Boating Support Specialist position in Lake Hopatcong. Our team is comprised of enthusiastic and welcoming individuals who are passionate about providing safe and enjoyable experiences on the water. We pride ourselves on delivering exceptional boating experiences to our valued guests and boaters.As the Boating Support Specialist, you will play a vital role in ensuring our guests have a fantastic time on the water. Your responsibilities will extend across various departments, including Sales, Service, Operations and Administration. We are looking for someone seeking a dynamic and versatile role that enjoys both customer-facing and administrative skills. Key duties include:

• Guest Engagement: Greeting and assisting guests in person, as well as through email, phone, or text in effort to advance guest relationships and development. Assisting with guest satisfaction projects.
• Team Collaboration: Working closely with colleagues in Sales, Service, and Operations to deliver top-notch services and support to our guests.
• Sales Support: Assisting with guest development, communication, and customer service projects and administrative support of sales contracts and support documents.
• Service Support: assisting with communication to service guests, including light technical communication, administrative support of contracts, invoicing, and documentation. Assisting service team or guests with boats, trailers, or vehicles.
• Operations Support: aiding rental, training, club and slip guests with scheduling, questions, directions, as well as supporting administrative tasks of guest documents and or fleet management.
• Management Support: Supporting Managers with various projects, initiatives and or tasks to aid all departments and overall success of company.
• Administrative Oversight: Maintaining organization of the office and reception area, including materials management and paperwork administration. Assisting or managing administrative projects including basic bookkeeping of accounts.

To excel in this role, you should possess the following skills and characteristics:

• Strong Multitasking and Prioritization Skills: The ability to effectively manage multiple tasks and prioritize them according to their importance and urgency.
• Accountability and Teamwork: Being accountable for your tasks and collaborating seamlessly with your colleagues is vital to ensure smooth operations across multiple departments.
• Dynamic Self-Starter with Strong Problem-Solving Skills: Proactive problem-solving and taking initiative are highly valued traits.
• Excellent Communication Skills: Clear and effective communication, both in understanding others' needs and conveying information, is fundamental in supporting various departments and satisfying guest requests.
• Friendly and Courteous Demeanor with Strong Interpersonal Skills: Creating positive interactions with guests and colleagues fosters a healthy work atmosphere and enhances guest experiences.
• Highly Organized with Great Attention to Detail: Maintaining great organization and attention to detail aids in efficient task management and quality control.
• Positive and Supportive Outlook: Optimistic in efforts and natural interest to help all departments for success of guest experience and team success.
• Patience, Empathy, Tenacity, and Self-Awareness: These qualities are valuable for handling various demands and challenging situations.
• Mechanical Awareness and the Ability to Communicate Technical Concepts in Plain Language: While important, these skills are more specific to the role and can be developed with training.
• An Interest in Working on and Around the Water with Boats and Boaters.
• Proficiency and interest in using phones, text, email, and web-based tools (experience with QuickBooks, Office 365, Cytracom is advantageous, we provide training).

Requirements:

• Solid foundation of boating experience to ensure comfort around boats and the marina.
• 2 years of customer service experience.
• 2 years of administration experience.
• 1 year of experience with Office 365, QuickBooks, multi-line phone systems, or equivalent.
• A valid and clean automobile drivers license.
• Ability to pass a pre-employment background check and drug screening.

Bridge Marina core competencies are defining skills and capabilities we seek in every teammate that gives the Bridge Marina team advantages over our competitors.

• Workplace Safety: Understands the risks that come with the environment and takes the proper and proactive steps necessary to ensure safety.
• Guest Focus: Appreciates our guests, their situations, perceptions, desires and expectations and attends to their needs in effort to build enduring relationships with the highest level of satisfaction.
• Personal Leadership: Takes responsibility for actions, behaviors, and commitments. Seeks to expand own capabilities and strength. Develops and utilizes positive leadership traits to guide the direction of own efforts.
• Dependability: The quality of being trustworthy and reliable.
• Initiative: The ability to assess issues and initiate effective solutions independently.
• Teamwork: A synergistic way of working with others to achieve a shared goal.

This position is located at Lake Hopatcong, NJ. The role is based in an office/retail environment; however, you will find yourself elsewhere in the marina, on boats and docks, and on the water. This position is a full-time year-round position with opportunity for advancement and growth. We provide health care benefits, retirement plan with company contributions, paid vacation, paid sick time, team events, and opportunity for additional rewards and perks such as boating access, winter holiday breaks, and more. The schedule is full time, typically Tuesday-Saturday with occasional weekend, alternate days, or evening hours. Compensation is commensurate with experience. The hourly wage for this role is $18-$22 per hour, or an equivalent annual compensation of $37,000-$46,000 per year plus potential incentives. Bridge Marina does more than just boats; its a place where people come to learn to boat, to get on the water and to enjoy all the fun, entertainment and exploration boating can offer. We seek teammates who would enjoy working on and around the water, working with boats and boaters, and being around fun and energizing people. Each team member at Bridge Marina brings skills and passion to a fun, challenging and ever-changing environment on the water. Bridge Marina inspires boaters of all abilities to get on the water. You can feel the energy and enthusiasm when you step onto our docks on a sunny summer afternoon. We have a team of diverse hospitality focused people who provide boat service, boat sales, boating club, boat training, boat rentals, slip services and more in Lake Hopatcong and Sandy Hook New Jersey. Our team and company provides one of the most unique and inspiring boating experiences in the industry. Learn more about us online at www.bridgemarina.com or on Facebook, Instagram or TikTok @brigemarina. We look forward to connecting with you.