Support Staff (659) - InVision Human Services : Job Details

POSITION OVERVIEW

Provides direct support to people served in a manner consistent with the InVision Customized Services' mission and philosophy. Responsible for implementing all aspects of the support plans for each person. Ensure compliance with all applicable regulations. Responsible for the routine, emergency and follow-up medical care of the person supported and their overall health and well-being during the scheduled shift.

ESSENTIAL FUNCTIONS:

• Actively builds a meaningful relationship with the person supported that honors the person's voice and life vision.
• Encourages and honors each person to be the decision maker in his/her life and interacts with each person with an understanding that the person is capable and competent.
• Encourages rather than directs each person supported and recognizes and acts upon non-verbal feedback provided by the person supported.
• Performs all job duties with the understanding that what is most important is that which is important to the person supported.
• Alters the interaction/approach being used with the person in the moment based upon the person's verbal or non-verbal communication and assists in deescalating situations.
• Listens to the person supported and follows their lead. Avoids debating, arguing, advising especially during a crisis or situation which may become a crisis.
• Seeks feedback from the person supported to ensure the person feels heard and supported. Acknowledges mistakes and apologizes to each person, if warranted, thus accepting joint ownership of the relationship.
• Implements each support plan as written, particularly acknowledging a person's feelings and responding in a way that helps to meet each person's goals and needs, without trying to change the person or their behavior.
• Participates in all debriefing sessions which occur following an incident and accepts feedback from each person involved and responds promptly and positively to feedback.
• Demonstrates professionalism, dignity, and respect towards persons supported, co-workers, management, and other associates both within the organization and outside of the company.
• Serves as a constant positive role model with the person supported, team members, co-workers, management, and others both within the organization and outside the company.
• Assists in planning community and in-home activities that are of interest to and meaningful for the person supported.
• Seeks feedback from the Program Supervisor and Behavior Specialist to ensure their interactions are in accordance with the agency philosophy and needs of the person supported.
• Reports any questions or concerns regarding person supported, co-workers or the organization directly to the Program Supervisor.
• Works with various people supported as assigned and as needed by the organization.

Licensing and Contractual Compliance:

• Maintains at all times supervision levels prescribed in support plans.
• Maintains the cleanliness, safety and security of the home or property, which may include but not be limited to housekeeping, minor household repair, yard care, trash removal, laundry, and general upkeep, in a manner consistent with InVision standards and all regulatory and licensing requirements and reports any maintenance issues.
• Schedules emergent, routine and follow-up medical appointments and accurately documents and uploads the outcome of each appointment to the EHR to ensure regulatory compliance as well as the overall optimum health of the person supported.
• Ensures the overall health and well-being of the person supported and implements recommendations from medical professionals.
• Immediately notify Program Supervisor and LPN of any changes in the general medical health of the person, emergent necessary treatment or follow-up appointments, and/or changes in medication.
• Actively and appropriately responds to and reports emergency situations, including utilizing 911 or the emergency on-call system if required.
• Accurately dispenses and documents the administration of medication in accordance with the PA State Medication Administration Program.
• Maintains confidentiality of records relating to protected health information (PHI) of the person supported as prescribed by HIPAA regulations.
• Complies with all InVision Customized Services policies, procedures and standard business practices.

Administrative:

• Completes all crossover responsibilities as outline in company policy and procedures.
• Correctly and accurately completes and submits InVision Customized Services required documents such as timesheets, expense reports, fire drills, service entries physical examinations, vehicle insurance and vehicle registration by stated deadlines.
• Adheres to schedule for arrival time, scheduled appointments, and other company related meetings.

• Independently tracks and ensures completion of 24 hours of training annually
• Monitors and reports vehicle maintenance and repairs as well as accurately completes monthly vehicle documentation, if applicable.
• Transports the person supported to community-based activities and appointments.
• Responsible for planning healthy meals, purchasing of food, and oversight of meal preparation during assigned shifts.
• Participates in house meetings and all-staff meetings and facilitates positive outcomes

Financial Management:

• Provides full documentation of all expenditures made on behalf of the person supported, the company, personal expense reimbursements, or other related disbursements, ensures all applicable budgets are followed, and immediately reports any discrepancies.
• Performs other job-related tasks, duties, and responsibilities as requested by program supervisor and/or manager.

EDUCATION and/or EXPERIENCE:

High School diploma/GED and experience in the field of social services or with people with intellectual disabilities/mental health needs preferred. Associates Degree or Bachelor of Science or Arts in related field preferred; prior knowledge of 6400 regulations a plus. Demonstrates interest in professional growth by reading industry related information and participating in educational opportunities a plus.

• Valid driver's license and current vehicle insurance, inspection and registration as well as access to a vehicle
• Extensive local travel
• Maintain training compliance as defined in all pertinent regulations
• Ability to comprehend access and utilize electronic medium and various computer programs.
• Availability during scheduled licensing and monitoring

• Ability to comprehend and apply basic mathematical concepts

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is frequently required to stand, walk, sit and talk or hear, use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and taste or smell. The employee must occasionally lift and/or move up to 50 pounds.

• Ability to maintain level of vigilance as described in Individual Support Plan
• Ability to wake and respond to clients during overnight hours as needed
• Ability to respond quickly to security system warnings
• Ability to remain in close physical proximity of individual supported as defined in plan for supervision

All job requirements listed indicate the minimum level of knowledge, skills, and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any job-related function as directed by their supervisor.