Support Staff - Nirvana Center Dispensaries : Job Details

Have you always wanted to work for the Medical Marijuana Industry? Want to join a company with career opportunities? Then look no further!

The Nirvana Center of Maryland is hiring! We are looking for a few high integrity individuals that have a passion for cannabis! This is a Full-time Position to join our team as an Support Staff Member.

Support Staff

A Support Staff is someone who can use their comprehensive cannabis knowledge to guide customers to the appropriate medical or recreational product(s) and provide impeccable customer service while complying with all MD regulations and company policies. They must provide customers with prompt service and quality products while maintaining a clean, safe, and welcoming store environment. They should always strive to improve their knowledge of products carried in our store, as well as any new developments relating to cannabis.

Their key responsibilities include greeting customers, placing them in the appropriate queue, operating the call center, and answering customers' questions regarding the different strains of cannabis, their medicinal use, and methods of consumption. They are crucial to maintaining the flow of the sales floor and keeping the manager or supervisors informed of any complaints or issues that may arise. They are responsible for helping customers navigate the world of cannabis consumption while abiding by all policies, procedures, and operational guidelines.

Essential Duties:

• Performing any duties delegated to you during the course of your shift, including side tasks like cleaning and organizing.
• Be responsible for following any breaks or lunches set by upper management.
• Be trained on all basic FOH duties, including reception/floater, call center and budtender duties.
• Follow all company and state transaction standards and procedures (such as MVP and Scan, tag and bag, laying out cash and marking bills, etc.).
• Takes initiative to understand and abide by Nirvana Center Dispensary policies and procedures described in the handbook.
• Takes initiative to understand and follow MD regulations to always remain compliant.
• Communicates with coworkers in a supportive and amicable manner, and understands the importance of teamwork.
• Provides excellent customer service, and is willing to actively listen to each customer in order to direct them to the most suitable product(s).
• Functions with a sense of urgency and attention to detail.
• Keeps a clean and organized work area and helps to maintain a clean and organized sales floor.
• Can perform any duty assigned to them as requested by supervisors or managers.
• Is familiar with the Dutchies POS system and is able to verify that applicable discounts are given correctly.
• Scanning identification cards to ensure they are valid and knows that all acceptable forms of ID are government issued, have a photo, date of birth and a signature or other form of biometric data, and are still valid (date).
• Is well versed on proper cash handling practices.
• Make sure that all opening/closing tasks are performed thoroughly and in a timely fashion.
• Understands the proper chain of command and follows it correctly.
• Always stays in control of the transaction at hand and takes responsibility for any mistakes made.
• Remains teachable and open to constructive criticism.

Required Skills/Abilities & Education/Experience:

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Organized with attention to detail.
• Works well under pressure and deadlines; ability to multitask.
• Strong leadership skills with ability to motivate staff.
• Excellent customer service abilities.
• Ability to develop and maintain budgets.
• Thorough understanding of company policies and practices.
• Must have a High School Diploma or GED.
• At least one year of retail experience is highly preferred.

Physical Requirements

• Prolonged periods of standing, walking throughout the facility.
• Must be able to lift 30 pounds at times.