Supportive Services Manager - Communities First : Job Details

Communities First, Inc. is a Michigan-based nonprofit 501c3 whose mission is to build healthy, vibrant communities through economic development, affordable housing and innovative programming. CFI is focused on providing safe, quality affordable housing, increasing economic opportunities, and improving the quality of life of the populations that the organization serves.

Job Summary

The Supportive Services Manager will oversee the process of providing guidance and support to residents at specified CFI properties. The ideal candidate will manage the process of providing assistance or connecting residents to resources that support their ability to live independently, improve quality of life, and address personal or community-based needs. They will also serve as a liaison between residents and community managers, advocate for resident needs, and facilitate programs and resources to promote housing retention and self-sufficiency.

Essential Functions

• Manage the process of supporting residents to maintain housing stability through individually tailored services and by facilitating effective connections to community services and resources.
• Develop, implement, and manage programs and workshops focused on housing retention, financial management, and skill development.
• Collaborate with local nonprofits, government agencies, and service providers to bring resources and services to the housing community.
• Evaluate and assess the effectiveness of supportive services programs and make recommendations for improvements.
• Maintain confidential case files for residents, documenting all interactions, services provided, and progress toward goals.
• Work with property management to address resident concerns, resolve conflicts, and create a positive living environment.
• Participate in regular meetings with property management to discuss resident concerns, needs, and updates on service provision.
• Ensure that services provided are in compliance with affordable housing regulations and program guidelines.
• Liaise with partners.
• Develop supportive service plans for CFI developments.
• Prepare and submit regular reports on program outcomes, resident needs, and service utilization.
• Manage the process of developing goals and individualized service plans to support resident's housing stability, mental health, health, education, income, employment, and other priority areas.
• Identify key areas for staff development/skill enhancement to design training modules aligned with organizational goals.
• Promotes and builds good working relationships with staff of Communities First, Inc. Embraces mission.
• Other duties as assigned.

Education

Bachelor's degree in social work, psychology, counseling, human services, or related field (Master's degree preferred).

Required Knowledge, Skills, Abilities, Training, and Experience

• Five or more years of supportive services, social work, or relevant housing services (5+ years), with supervisory experience.
• Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word) and Adobe Acrobat.
• Strong knowledge of tenant rights, housing laws, and community resources.
• Proven ability to manage a team and lead service initiatives in a housing context.
• Excellent interpersonal and communication skills, with a strong emphasis on relationship-building.
• Experience in budget management and resource allocation.
• Ability to collaborate effectively with external agencies and organizations.
• Crisis intervention and conflict resolution expertise.
• Multilingual skills (depending on the population served).

Equal Employment Opportunity & ADA Compliance

Communities First, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Equal employment opportunity applies to all terms and conditions of employment including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. To ensure equal employment opportunities to qualified individuals with a disability, Communities First, Inc. will make reasonable accommodations for the known disability of an otherwise qualified individual, unless undue hardship on the operation of the organization would result. We support and promote equal employment opportunity, human dignity, and racial, ethnic, and cultural diversity by taking positive steps to eliminate barriers that may exist in hiring and in employment practices. Discrimination of any type will not be tolerated.

This job description does not list all duties of the job. Other duties and responsibilities may be assigned. This job description may be revised at any time. This job description is not a contract for employment and either the employee or the employer may terminate employment at any time, for any reason or no reason.