Supv Contact Center - OSF Healthcare : Job Details

The Supervisor Contact Center provides direct leadership and supervision to front-line staff of the scheduling, referrals, or prior authorizations Contact Center teams. Ensures excellent quality, productivity and customer service standards for patients. Uses data and quality systems to maintain efficiency and performance of teams. Qualifications REQUIRED QUALIFICATIONS: Education: High School/ GED Experience: 2 years of customer service, contact center, physician office, or health care setting. Other skills/knowledge: Excellent interpersonal and communication skills. Solid computer skills, including proficiency with Microsoft software. Strong analytical and problem solving skills, with the ability to be detail oriented. PREFERRED QUALIFICATIONS: Education: Associate's degree in a business or health care related field. Experience: 1 year of experience leading a team or as a supervisor. 1 year of experience in clinical setting, such as a physician office 6 months of contact center experi...Healthcare, Business Services, Skills, Experience