Surgi-Care Field Service Representative (Western Connecticut) - Enovis : Job Details

Job Description:

At Enovis we pay attention to the details. We embrace collaboration with our partners and patients, and take pride in the pursuit of scientific excellence - with the goal of transforming medical technology as we know it.

Because that's how we change the lives of patients for the better. And that's how we create better together. Why work at Enovis? See for yourself.

As a key member of the Field Services Team, you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes.

Job Title:

Field Service Representative

Reports To:

Field Service Team Lead

Location:

Western Connecticut

Business Unit:

Field Services - Bracing & Supports (Surgi-Care)

Role Summary:

We are seeking a dedicated and talented individual with a passion for patient care in an orthopedic setting and background in Durable Medical Equipment to join the Surgi-Care Branch of Enovis as a Field Service Representative in the Western Connecticut area. Ideal candidates will be located in Danbury, Fairfield, Stamford, or surrounding cities. This is an incredible opportunity to work in a fast-moving, patient-focused setting amongst extraordinarily talented professionals dedicated to making life-changing innovation possible in orthopedics and beyond with brands such as DonJoy, Aircast, ProCare and Exos.

Key Responsibilities:

The following are the primary duties and responsibilities of this role. Other related duties may be assigned to meet the business need.

• Responsible for application, education, and appropriate use/care of orthopedic soft goods, functional bracing, and bone growth stimulators, and all other Enovis products prescribed by HCPs.
• Maintains inventory and related documentation for Durable Medical Equipment (DME) consignment locations.
• Provides routine customer service to patients, physicians, physician assistants, and other clinical staff.
• Ensures that the equipment delivered to the patient functioning properly and is consistent with the prescribing physician's order and other identified patient needs, risks, and limitations of which Surgi-Care and Enovis are aware.
• Performs inventory management and participates in required audits.
• Verifies patient benefits using automation tools, including pre-authorization and/or upfront collection of patient responsibility.
• Adheres to all Enovis Compliance and Ethics Programs, OIG, government healthcare regulations, regulatory policies and procedures set forth by clinic/hospital, and HIPAA in accordance with government agency requirements.
• Other duties as assigned.

Minimum Basic Qualifications:

• A strong desire to be part of a team dedicated to achieving extraordinary patient results.
• High School Diploma or GED required.
• Minimum of 1 year of experience with direct patient care, preferably in an orthopedic, physical therapy or athletic training environment.
• General working knowledge of customer service-related practices required.
• Must possess a valid Driver's License and current automobile insurance.
• Must satisfy third-party credentialing requirements to gain access to hospital accounts.
• In-home equipment delivery and set up are requirements of this position and candidates should be aware of, as well as comfortable with, this requirement.

Desired Qualifications:

• Holds and maintains applicable professional credentials, such as active Athletic Training licensure, Board of Certification (BOC), American Board for Certification (ABC) Certified Fitter-orthotics (CFo), Physical Therapy Certification (PTA), or related.
• Working knowledge of home medical equipment (HME), Durable Medical Equipment (DME) and orthotic products.

Work Environment | Physical Demands:

• Field based (i.e., physician's offices, hospitals, clinics, patient homes, etc.).
• This job involves potential exposure to airborne and bloodborne pathogens.
• Physical Demands: Must frequently lift and/or move up to 60 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Travel Requirements: Requires travel up to 95% of the time, but overnight travel is not required. Required to visit various locations using own transportation.

Creating better together . It's the Enovis purpose, and it's what drives us and empowers us every day on a global scale. We know that the power to create better - for our customers, our team members, and our shareholders - begins with having the best team, pursuing common goals, operating at the highest levels, and delivering extraordinary outcomes.

What does creating better together mean to us at Enovis? Discover the why behind our purpose, values and behaviors: Our Enovis Purpose, Values and Behaviors on Vimeo

We offer a comprehensive benefits package that includes:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Spending and Savings Accounts
• 401(k) Plan
• Vacation, Sick Leave, and Holidays
• Income Protection Plans
• Discounted Insurance Rates
• Legal Services

EQUAL EMPLOYMENT OPPORTUNITY Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees' beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis. Join us in creating better together.

ABOUT ENOVIS

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company's extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond.For more information about Enovis, please visit www.enovis.com.

EOE AA M/F/VET/Disability Statement

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.