SURVEILLANCE OPERATOR - Penn National Gaming - Penn Entertainment : Job Details

Must promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with. Provides video protection to maintain our attitude of honesty within the cash handling and back of house areas. Maintains gaming regulations and achieves voluntary compliance to company rules and policies. Observes all casino operations via surveillance cameras; watches all cash counting in Soft Count, and all cash transactions in Cages and on gaming layers in casino; video records any cheating infractions. Reviews video on gaming in cases of player/dealer disputes. Completes daily activity report; notes any pertinent facts (e.g., large cash outs, fills, credits) and/or incidents. Monitors recording equipment. Notifies appropriate person when infractions, cheating, etc., are observed (e.g., informs Pit Bosses of procedure infraction). Observes and logs any infractions, cheating, etc. (Notifies Surveillance Supervisor). - Answers the telephone during pea...Operator, Surveillance, Security, Equipment