SVB - CREDIT SERVICING SPECIALIST II - Citizens Bank : Job Details

Overview This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office. Together, Silicon Valley Bank and First Citizens offer you the strength and stability of a diversified financial institution with a 125-year tradition of service and the personalized approach of a nimble financial partner. First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. Headquartered in Raleigh, N.C., First Citizens has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of more than 550 branches in 23 states and commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast. Parent company First Citizens BancShares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets. Silicon Valley Bank (SVB), a division of First-Citizens Bank, is the bank of some of the world's most innovative companies and investors. SVB provides commercial and private banking to individuals and companies in the technology, life science and healthcare, private equity, venture capital and premium wine industries. SVB operates in centers of innovation throughout the United States, serving the unique needs of its dynamic clients with deep sector expertise, insights and connections. Learn more at?svb.com.? The objective of the Credit Servicing Team is ultimately to ensure accurate servicing and funding of all existing loans. The Credit Servicing Team is responsible for liaising between the front office and operations teams. They are primarily responsible for working with the front office to understand and interpret key servicing requests for all loan types that SVB offers. This position requires the interpretation of understanding servicing requests for various loan systems. The Credit Servicing Team is responsible for providing key information to the Operations teams and responding to any inquiries. These activities include verifying client compliance and completeness of servicing requests received from Deal Teams and Operations prior to submission to Global Loan Operations for servicing. Responsibilities Aids the front office in completing client account inquiries for existing loans. This could include submitting required information to Operations teams regarding advances, interest rate changes, etc. Client account inquiries would also entail creating performing interest rate calculations, pulling statements, submitting payoff letters/quotes, loan closures, ticklers, and completing loan research within the loan onboarding systems. Participates in meetings, trainings, projects, and other duties as assigned by management Decisions Works within established procedures, processes and/or regulatory guidelines and utilizes authority matrix to level of determinations. Basic judgement based on standard practices and procedures. Works with team and Supervisor for more complex decision impacts. Works within and follows established practices and procedures for resolving issues and completing tasks. Credit Servicing buildings a foundation of the bank, products, and organization. Credit Servicing also shares information with others within the group as to newly identified solutions or approaches to inquiries. Skills Communication - Strong verbal and written communication/etiquette (clear, purposeful and empathetic) Time Management Microsoft Office Expertise in using effective problem solving and analytical skills with ability to handle and prioritize multiple tasks Strong interpersonal skills with a team focused attitude Ability to interpret loan documents including key servicing terms Willing to develop and learn Organizational Skills Problem Solving Accountability Pro-active/Initiative - displays the appropriate sense of urgency Qualifications Bachelor's degree a minimum of 1 year of related professional experience (banking/financial services industry or customer service) or high School Diploma/GED with 5 years of related experience Preferred Qualifications Associate Degree in Business (e.g. Business Administration, Finance, Accounting) or equivalent work experience Knowledge of basic banking policies and procedures Knowledge of production environment Proficient on Microsoft Office (Outlook, Word, Excel, PowerPoint and Communicator) First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: