SWF AIRPORT CUSTOMER EXPERIENCE SPECIALIST ON-CALL - ERMC Aviation LLC : Job Details

General information Job Title SWF Airport Customer Experience Specialist On-Call Date Wednesday, May 29, 2024 State New York Base Pay Rate: $ 19.00 City Newburgh Full/Part Time Part Time Part Time Days Days of the week Shift Shift Start Time Thursday, Friday, Saturday, Sunday A.M. shift, Overnight shift, P.M. shift Requirements and Description Responsibilities for ACES Provide a variety of information to customers/travelers, provide direction, resolve problems and/or complaints and assist as needed Handle customer concerns and questions in a timely and efficient manner Provide answers to all general inquiries from customers and other airport visitors Support the airport in managing short-term (flight cancellations, terminal changes, etc.) and long-term (airport development projects) changes Be a positive, pleasant, and engaging representative of the Port Authority of NY/NJ and the Stewart Airport community Qualifications for ACES Must be at least 18 years of age High School diploma or GED. Customer Service experience is a requirement, airport experience a plus Bi-lingual a plus, but not required Must have a professional appearance Able to stand on your feet for up to 8hrs Able to lift and/or move items up to 75 lbs. Must be able to climb, bend and kneel Must be able to use your fingers/hands to use a keyboard or tablet Must be able to work outdoors for extended period of time. Availability to work Monday, Thursday, Friday and weekends for 9am - 3pm and 3pm - 9pm shifts. Must have flexible availability to work most shifts which includes overnight, weekends and holidays. Availability to work during or in the event of inclement weather; holdover is mandatory. ERMC is an equal opportunity employer. Business attire is required for interview/job fair attendance. Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity Minimum Salary: 0.00 Maximum Salary: 0.00 Salary Unit: Yearly