Switchboard Operator II (Weekday)- Full Time - Jennie Stuart Health : Job Details

Job DescriptionTo effectively handle all communications via telephone and in person, from patients and or staff to the appropriate department or person in a professional, friendly and efficient manner.•Answer inbound calls to the hospital as well as internal calls in a pleasant, professional and prompt manner.•Routes calls to the appropriate party promptly and politely.•Announce overhead pages in accordance to the JSH guidelines.•Responds promptly to alarms and alerts according to policy while remaining calm.•Provides accurate and timely information, as appropriate, regarding patients, departments, offices and services to inquiring customers.•Maintains records (on call lists, census lists, pager list, etc.) completely and accurately.•Call on call members as defined in JSH guidelines.•Maintains current knowledge about events and organization of JSH in order to answer visitor questions.•Maintains confidentiality of all protected health information.•Maintains current operational knowledge of the computer system and equipment in relation to the PBX functions.•Index all scanned documents to the appropriate patient account with a specific focus on accuracy and thoroughness.•Receive, alphabetize and open Accounts Payable invoices within 24-48 hours of receipt.•Receive, process, and log all Certified Mail to include outgoing documents from Case Management and incoming documents.•Process all patient refund checks and prepare for mailing.•Meter all outgoing mail for the facility and place incoming mail in appropriate interdepartmental mailboxes. Transport all outgoing, metered mail via personal vehicle. •Adheres to policies and procedures as required by Jennie Stuart Medical Center.•Participates in and attend meetings and training as required.Required Skills•High School graduate or GED required.•Computer classes preferred.Required Experience•Reception and/or switchboard experience preferred.•Ability to handle stressful situations with good judgement in reference to customer concerns.•Good verbal and written communication skills, including professional telephone etiquette.•Good organization and time management skills.