Switchboard Operator- Telecommunications - Alomere Health : Job Details

DepartmentTelecommunications, Switchboard (Patient Access) LocationsHospital CampusAlexandria Clinic Campus FTE (Full Time Equivalent) Part Time - 40 hours per pay period HoursAvailability between 7:00am - 11:30pmWeekends, every other. Potential every third. Possible scheduled shifts:7:00am-3:30pm7:15am-3:45pm7:30am-4:00pm8:00am-4:30pm8:30am-5:00pm3:00pm-11:30pmHoliday rotation in place.Position ObjectiveA Switchboard Operator is responsible for managing the organizations telephone switchboard system. They receive incoming calls and reroute them to the various departments and employees as requested. The operator has to respond to emergency alerts and route information to the appropriate parties, as well as have knowledge of the hospital's emergency codes and procedures. They are also responsible for updating the daily On-Call Schedule, batching checks as well as other clerical duties. Essential ResponsibilitiesCommunication

• Manage all incoming calls and place outside phone calls on restricted lines
• Contact Physicians when appropriate while utilizing the call scheduler
• Record all Physician to Physician and code calls, logging the data, time, and caller's name, if applicable
• Greet and direct patient and guests who present to the Switchboard area
• Have knowledge of hospital's codes and respond according to policies.
• Have knowledge of weather-related policies
• Page or announces clearly overhead when required.
• Call clergy for inpatients who request a clergy visit
• Ensure clergy list is printed, and distribute to clergy as they visit
• Serve as receptionist for the hospital when needed
• Find assistance for patients needing help from their vehicle to a wheelchair if needed

Clerical

• Update, and distribute(when necessary) the daily On-Call Schedule
• Open, sort, stamp, organize, total, and batch checks that arrive by mail.
• Prep payments for mailing.
• Highlight and alphabetize Explanation of Benefits for our business office.
• Assists our Security Department by
  • Documenting and retrieve patient belongings from the safe as needed.
  • Lost and Found Items, distributing to owner as needed.
• Collect payments and issue receipts after normal business hours
• Using Epic (EMR) Census and Patient Phone Lists; sort and find correct patient room number.
• Maintain appropriate department supplies.
• Fold, sort, and mail statements, and various mailings
• Checks in/out vendors and records the name, company, date, and times.
• Forward cards for discharged patients, looking up address in Epic
• Update and maintain provider contact protocols

Other Duties

• Performs other duties as requested.
• Assist other departments as needed.
• Participates in departmental or organizational meetings and trainings.
• Demonstrates ability to use equipment relevant to the position.

Required Qualifications

• High school graduate or equivalent

Preferred Qualifications

• Computer Experience
• Prior Switchboard Experience
• Experience with 10-Key Adding Machine

Knowledge, Skills and Abilities

• Ability to answer the telephone in a professional manner
• Strong keyboarding skills
• Ability to navigate Microsoft Office products with general computer knowledge
• Ability to learn new procedures and protocols while incorporating them into current workflows
• Ability to remain professional, calm, and maintain a caring composure when faced with difficult or stressful situations
• Willingly accept work assignments and changes in daily routine

Benefit StatusPart time Union Position NoApplicants must be able to meet the physical demands of the position. A Functional Job Description for this position is on file in the Human Resources Office and is available to all applicants for review. All job offers to persons that are not currently employed by Alomere Health will be conditional based on favorable references and successful completion of both a criminal background check and a drug test. I certify that the facts set forth in this employment application (and any accompanying resume) are true and complete to the best of my knowledge. I understand that any falsification, omission, misrepresentation, or concealment of information on this application may be sufficient grounds for disqualification from further consideration for hire or immediate dischargeI authorize Alomere Health to verify the information contained in this employment application and to investigate my personal or employment history. I also authorize any former school, employer, person, firm, corporation, credit agency, or government agency to provide to Alomere Health information they may have about me. In consideration of Alomere Health's review of this application.I further agree that, if employed, I will conform my conduct to Alomere rules and understand that unless otherwise specifically agreed to in writing; my employment can be terminated at any time with or without cause, and with or without notice, at my option or at the option of Alomere Health.I understand that no personnel recruiter, interviewer, or other representative of Alomere Health other than the CEO has authority to enter into any agreement for employment for any specified period of time. I also understand that this application and any employment manuals/handbooks that may be distributed to me during the course of my employment shall not be construed as a contract.Alomere Health is an EEO employer.