System Administrator II - Weaver Popcorn Manufacturing : Job Details

Job Type Full-time Description As the System Administrator, you will play a pivotal role in leading and managing all facets of information technology within our 24/7 operational facility. This dynamic position requires a unique blend of technical proficiency, leadership acumen, and the ability to provide seamless IT support in an industrial setting. Responsibilities:Leadership and Ownership:

• Take a leadership role in managing IT-related issues, ensuring uninterrupted operations.
• Proactively identify areas for improvement and implement solutions to enhance the efficiency of IT systems in our 24/7 environment.

Issue Resolution and Remote Troubleshooting:

• Promptly identify, resolve, or escalate any IT-related issues through a combination of onsite and remote troubleshooting using diagnostic techniques and answering pertinent questions.
• Determine the best solutions based on the issue, provide guidance to end-users, and ensure a swift problem-solving process.

Asset Management and Accounting:

• Ensure assets are properly moved and billed as they are consumed to ensure tracking and maintenance.

Customer Support and Follow-up:

• Record events and problems in the Ninja ticketing system.
• Document processes and procedures in IT Glue, our knowledgebase, emphasizing the need for thorough documentation in a non-stop operational environment.
• Provide accurate and realistic information on IT products or services.
• Follow up and update customer status and information promptly, recognizing the urgency of issues in a 24/7 setting.

Emergency Support and After-Hours Participation:

• Participate in after-hours, emergency call rotation with other IT staff.
• Be available for on-call duties, understanding that attendance to plant needs may be required outside of the normal rotation schedule, ensuring continuous IT support.

System Administrator Responsibilities

• Active Directory & Office 365 Management: Administer Microsoft Active Directory and Office 365 environments across multiple sites.
• Azure & Virtualization: Oversee Microsoft Azure Global Tenant and design/manage Hyper-V virtual environments.
• Server & Database Integration: Support server integration with IBM AS400 and maintain SQL Server databases, including troubleshooting.
• DNS & Email Security: Manage DNS configurations, including knowledge of DMARC, SPF, and DKIM configurations and provide secondary support to Barracuda Email filtering platforms for security compliance.
• Web & Networking Support: Manage IIS for web applications and provide basic networking support, including VLAN and DHCP management.
• System Diagnostics & Maintenance: Perform daily system reviews, diagnose issues, and ensure system reliability.
• Programming Knowledge: Utilize object-oriented programming knowledge to diagnose and troubleshoot custom applications.
• Documentation & Policy Development: Maintain documentation and contribute to IT policy development and procedure implementation.
• Collaboration & Project Management: Work collaboratively in a technical environment, managing multiple IT projects and supporting end-users.
• Project Management: Handle multiple concurrent IT projects, ensuring timely completion and alignment with company goals.

Industrial Environment Expertise:

• Install and maintain computers and other electronics in an industrial environment, recognizing the unique challenges and requirements of a facility that operates 24/7.

Requirements REQUIRED

• 6+ Years of IT Experience: Brings over 6 years of proven hands-on experience in IT, showcasing continuous learning and success.
• Proven Leadership in IT and Customer Support: Demonstrates effective leadership in IT and customer support within the consumer space.
• Tech-Savvy with Automation Products: High-tech proficiency, including expertise in office automation products, databases, and remote-control technologies.
• Comprehensive Tech Knowledge: Strong understanding of computer systems, mobile devices, and diverse tech products.
• Technical Issue Diagnosis and Resolution: Capable of diagnosing and resolving basic to complex technical issues with a problem-solving mindset.
• Proficient in English: Strong proficiency in English for effective written and verbal communication.
• Excellent Communication Skills: Strong communication skills in both verbal and written forms. Professional, concise and articulate.
• Customer-Centric Approach: Customer-oriented mindset with a commitment to delivering exceptional service and solutions.
• Planning and Attention to Detail: Exceptional planning abilities with keen attention to detail.
• Adaptability: Comfortable in dynamic, fast-paced environments.
• Work Style: Collaborative team player and independent worker.
• Relationship Building: Effective in developing and maintaining internal and external relationships.

PREFERRED

• Applicable Certifications
• Education: BSc/BA in IT, Computer Science, or a related field.
• Software Proficiency: Advanced command of Word, Excel, and PowerPoint.