System Analyst - Della Infotech : Job Details

Position: System Analyst Location: Overland Park, KS 66211 Duration:6 - Month Temp (Possible to Extend) Pay rate: $ 25.00 / hour on W2 Responsibility: Job Duties:

• Owner of new hire equipment assignments.
• Based on new user requests, complete systems set-up for users.
• Field and troubleshoot Call Center systems related questions and issues, to include monitoring chats and tickets.
• Coordinate review of system updates entered in the request system.
• Gain alignment and prioritization for approved projects.
• Coordinate set-up, system, and business testing.
• Keep stakeholders informed with timely communications.
• Coordinate and complete systems testing projects.
• Partner internally to transfer systems knowledge and changes to enable production of training materials.
• Input functional changes to the systems and work with IT business partners for ensure proper execution.

Minimum Education: Bachelor's degree in business, IT, or related field with 3+ years of experience in business process work preferably in contact center operations. Other Required Experience/Qualifications:Proficiency in Excel, SQL, or other related data/system tools,1-year prior call center experience

• Demonstrated experience in testing and/ or administration of customer service application technologies.
• Google/Microsoft Suite proficiency (i.e, Sheets, Slides, Docs)
• Ability to understand technical terminology and processes to translate to the business.
• Ability to translate business needs into technology requirements.
• Supporting system implementation and upgrade projects
• Proficiency in Excel, SQL, or other related data/system tools,
• 1-year prior call center experience
• Proficiency in understanding business problems and opportunities