System Analyst - ACI INFOTECH : Job Details

Role: System AnalystDuration: Full TimeLocation: Edison, NJ / NYC, NY - Work from office 3+ days per week minimum, remote 2 daysPrimary Responsibilities Will Include • Support the implementation of new and existing products and systems • Monitoring and action Incidents and Service requests ensuring end user satisfaction • Monitor and improve data integrity. • Work with project stakeholders to validate their requirements • Provide ongoing change control, maintenance, and end-user support for SaaS applications. • Implement future system functionality and oversee system release updates and user acceptance testing as well as incident resolution and system outage support. • Interact with all levels of the organization across multiple time zones. • Develops and provides training for employees and managers to enhance user adoption. • Participate on global teams evaluating processes and making suggestions for process and system improvements • Develop communication, training materials, and testing and implementation plans for projects, systems, processes, and/or product lines. • Create and maintain IT procedures, guidelines, and reports to support the organization Qualifications and Skills • Bachelor's degree in Business Administration, Finance, Computer Science, Information Technology, or related field • 4+ years administering SaaS applications • Experience in supporting Microsoft 365, including Azure AD, Exchange Online, and Teams • Demonstrated organizational, analytical, and interpersonal skills. • Strong understanding of integration points of assigned business/systems and processes. • Ability to communicate highly complex technical information clearly and articulately for all levels and audiences. • Ability to adapt to a rapidly changing environment. • Achieving stated objectives within the designated time frame • Ability to effectively prioritize and execute tasks in a high-pressure environment. • Providing analytical skill/content knowledge to contribute to team effort • Ability to explore alternative approaches to tasks, existing processes, and other objectives • Excellent oral and written communication skills Preferred • Exposure to Private Equity a plus • Experience with SQL. • Experience using Agile methodology