System Analyst – Public Safety - City of Commerce City : Job Details

Are you passionate about technology and excited to support vital public safety operations? The IT Systems Analyst – Public Safety plays a critical role in ensuring the seamless operation of the police records management system and other essential city applications. This position offers a unique opportunity to be a trusted IT partner to the Police Department, providing top-tier technical support and collaborating on innovative solutions.

In this role, you'll become the go-to expert for system design, installation, configuration, and ongoing support of both on-premises and cloud applications. You will have the chance to directly impact by tuning and improving applications, providing end-user training, and leading small-scale technical projects. As part of the IT team, you'll play an integral role in implementing new technologies, troubleshooting, and ensuring the city's public safety systems run smoothly.

We are seeking candidates who thrive on collaboration, pay close attention to detail, and maintain a positive attitude even when faced with complex challenges.

Bachelor's degree in Computer Science, Information Systems, Business Administration or a closely related field and a minimum of three years of experience in a similar role required.

• Experience supporting Police Department Applications or Software is required.
• Minimum of 3 years' experience in Tier 2 application administration/support is required.
• Experience in a similar role or through technology support roles with progressive experience, knowledge and responsibility within local, state or federal is preferred.
• Experience supporting an RMS is preferred.
• Experience and training in ITIL with ITIL Foundations Certification preferred.
• CJIS certified or ability to obtain certification within 30 days of employment.
• Professional knowledge or experience with Project Management methodologies, such as PMI or PMBOK, is preferred.
• An equivalent combination of education, training and experience which provides the required knowledge, skills and abilities may be considered.

• Principles and practices of ITIL
• City-wide and departmental business practices, processes, and challenges
• Records Management Systems
• Police Department Technology needs
• City-wide and departmental technology solutions and software
• Terminology, principles and methods utilized within the Information Technology Department
• Systems analysis and application tuning
• Project management methodologies and practices – PMI preferred
• Microsoft Office Suite
• Office365 suite of products
• Application administration and Tier 2 support
• Microsoft Server and Desktop Operating Systems
• On-premises and cloud-based systems

• Troubleshooting technical issues with end-users
• Technical and non-technical documentation
• Identifying and clarifying problems
• Time management and organizational
• Facilitation and team building

• Maintain a positive attitude when faced with setbacks and complex assignments
• Identify and recommend areas for improvement related to technical systems
• Facilitate change within the organization in a positive manner
• Effectively handle multiple projects, changing requirements and priorities
• Communicate difficult information respectfully and tactfully
• Communicate technical information in writing and verbally using non-technical language
• Exercise considerable initiative and sound judgment
• Handle confidential information
• Work well with varied and culturally diverse people

Commerce City is an equal-opportunity employer.