System Patient Experience Manager - Compass Group : Job Details

System Patient Experience Manager

Compass Group

Job Location : Houston,TX, USA

Posted on : 2024-12-02T07:41:07Z

Job Description :

Crothall Healthcare

Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in46 states. Crothall has been recognized as one of Modern Healthcare's Best Places to Work and Best Places to Work in Pennsylvania since 2013 and Becker's Top 150 Places to Work since 2016. A division of Compass Group USA, we have more than 26,000 team members. Our core services include: Environmental Services, Healthcare Technology Solutions, Patient Transportation, Laundry & Linen, Facilities Management, and Ambulatory EVS. Learn more at www.Crothall.com.

Salary: $70000 / year

Other Forms of Compensation: Eligible for annual bonus

Job Summary

Do you enjoy providing outstanding customer service? Working as the System Patient Experience Manager, you will be recognized for those efforts! Responsibilities include coordinating and directing a variety of activities in collaboration with leadership in order to create engaged, safe and positive moments for all patients throughout a local hospital system.

Key Responsibilities:

  • Interact with patients, caregivers, support services leaders and executive leadership regarding the performance of the housekeeping/environmental services department.
  • Administer required client and customer surveys and respond in a timely and effective manner.
  • Assist in developing and customizing a patient satisfaction action plan to meet each account's needs.
  • Maintain and support the fulfillment of client objectives at a level that ensures account retention.
  • Make valuable contributions to hospital committees (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.).
  • Ensure compliance with all regulatory agencies (CMS, JCAHO) and follow-up of any patient satisfaction initiatives.
  • Participate on monthly conference calls with fellow Patient Experience Managers and operations management to communicate updates, current trends, and find opportunities to reward and recognize staff.
  • Participate in all Patient Experience Department learning sessions including monthly informative webinars.
  • Provide recognition for employees when programs are implemented with success.

    • Qualifications:

  • HS diploma/GED or comparable combination of education and experience; 4 year degree preferred.
  • Hospitality and/or healthcare experience preferred.
  • Ability to travel on a monthly basis.
  • At least three years of demonstrated experience in customer service operations.
  • Good coaching and on-the-job training skills required.
  • Strong data analytical skills and excellent verbal and written communication skills.
  • Proficient in the use of Windows-based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook.

    • Apply to Crothall today!

    Crothall is a member of Compass Group USA. Associates at Crothall are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, flexible time off, holiday time off (varies by site/state), associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, and flexible spending accounts (FSAs).

    Crothall maintains a drug-free workplace.

    Req ID: 1364347

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