System Services Representative - Poughkeepsie, NY - IBM Computing : Job Details

IBM System Services Representative - Poughkeepsie, NY

Introduction

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System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. You will advise clients of preventive maintenance, configuration, operation, and environmental factors which may impact product performance or impair the client's IT operation.

Your Role and Responsibilities

IBM seeks to hire a Systems Services Representative for the Poughkeepsie, NY area. This role is for an individual contributor responsible for on-site installation, maintenance, and repair of IBM and multi-vendor systems and components including hardware, software, and operating systems in a data center environment.

The primary technical interface to clients for the coordination of hardware and/or software support, and delivery of operational services.

Client advisors on preventive maintenance, configuration, operation, and environmental factors that may impact product performance or impair the client's IT operation.

Accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s).

Manage critical situations until they are resolved.

Perform services activities such as systems assurance, systems-level problem determination, discontinuance, and relocation of systems and products.

Local travel in the assigned Territory throughout the week in support of Client's needs.

Skills will begin with laptop, desktop, and printers, with opportunities to expand to Intel Server, Networking, and Storage support.

Required Technical and Professional Expertise

Experience in Customer Service & Customer Interaction.

Basic computer knowledge (e.g., hard drive, RAM, IP address).

Demonstrate mechanical aptitude and follow instructions to perform a repair or replacement.

Comfortable using various tools (e.g., laptop, screwdriver, wrench) for installation, maintenance, or repair tasks.

Self-motivator and enjoys working in a Team environment.

Preferred Technical and Professional Expertise

Technical School Degree/Diploma.

Prior experience in field repair of computer or mechanical equipment.

About Business Unit

IBM Systems helps IT leaders think differently about their infrastructure. Our systems power the world's most important industries and our clients are the architects of the future.

Your Life @ IBM

Being an IBMer means you'll be able to learn and develop yourself and your career, encouraged to be courageous and experiment every day.

Location Statement

IBM offers a competitive benefits program which may include medical & prescription drug coverage, dental, vision, mental health & well-being, paid holidays, paid sick time, paid vacation, life insurance, 401(k), and more.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to various characteristics.

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