System Services Representative - Winston-Salem, NC - IBM Computing : Job Details

IBM System Services Representative - Winston-Salem, NC in Charlotte, North Carolina

Introduction

Have you got what it takes to succeed The following information should be read carefully by all candidates.

System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. You will advise clients on preventive maintenance, configuration, operation, and environmental factors which may impact product performance or impair the client's IT operation.

Your Role and Responsibilities

IBM seeks to hire a Systems Services Representative for the Winston-Salem, NC area. This role is for an individual contributor responsible for on-site installation, maintenance, and repair of IBM and multi-vendor systems and components including hardware, software, and operating systems in a data center environment.

Systems Services Representatives are:

The primary technical interface to clients for the coordination of hardware and/or software support, and delivery of operational services.

Client advisors on preventive maintenance, configuration, operation, and environmental factors that may impact product performance or impair the client's IT operation.

Accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s).

Responsible for managing critical situations and ensuring they are resolved.

Involved in services activities such as systems assurance, systems-level problem determination, and relocation of systems.

Required to travel locally in the assigned Territory throughout the week in support of Client's needs.

Skills will begin with laptop, desktop, and printers, with opportunities to expand to Intel Server, Networking, and Storage support.

IBM Technical Support Services (TLS) is a leader in Service Delivery Excellence, providing world-class support to all of IBM's Customers. The ideal Candidate will become part of a high-performance team, built on camaraderie and teamwork. TLS values professional growth and is heavily invested in skills development through Education & Training.

Note: This role requires candidates to have a valid driver's license and a reliable vehicle.

Required Technical and Professional Expertise

Experience in Customer Service & Customer Interaction.

Basic computer knowledge (e.g., knows what a hard drive, RAM, memory DIMM, IP address).

Demonstrated mechanical aptitude and ability to follow instructions to perform repairs.

Comfortable using various tools (e.g., laptop, screwdriver, pry tool) for installation, maintenance, or repair tasks.

Self-motivated and enjoys working in a Team environment.

Preferred Technical and Professional Expertise

Technical School Degree/Diploma.

Prior experience in field repair of computer or mechanical equipment is preferred but not required.

About Business Unit

IBM Systems helps IT leaders think differently about their infrastructure. Our systems power the world's most important industries, and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Your Life @ IBM

Being an IBMer means you'll be able to learn and develop yourself and your career, encouraged to be courageous and experiment every day, all while having continuous trust and support in an environment where everyone can thrive.

About IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason, and science, we can improve business, society, and the human condition. Join us on our journey to being a responsible technology innovator.

Location Statement

IBM offers a competitive benefits program which may include medical & prescription drug coverage, dental, vision, and more. The compensation range and benefits for this position are based on a full-time schedule. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to various characteristics.

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