System Support Engineer - Wabtec Corporation : Job Details

Who will you be working with?

The System Support Engineer (SSE) will work with a cross section of customer and Wabtec personnel. Specific stakeholders include the following: railroad mechanical craftspeople and management, railroad operations management, Wabtec Technical Advisors and Onsite Managers, as well as Wabtec Project Managers, Product Managers and Engineering team members and others as needs warrant.

How will you make a difference?

In this role, the System Support Engineer's primary objective is to provide customer-valued service for Wabtec's Train Performance and Automation systems in freight service. The SSE will leverage product and system knowledge with proactive troubleshooting and system recovery advice to railroad and Wabtec personnel supporting locomotive fleets. This will include participating in onsite and remote meetings, evaluating diagnostic data, preparing reports with findings and outcomes, logging and working tickets in Salesforce or other e-Ticketing tools and providing Proactive / reactive technical support via in person, phone, instant message and email.

What do we want to know about you?

• Bachelor's Degree Or an Associate's degree with 1-3 years of professional work experience, Or a High School Diploma with a minimum of 1 year of Operations or Military leadership experience. Railroad experience preferred.
• Electrical knowledge/background, familiar with electrical schematics, electrical testing and meters, and/or RF testing/knowledge.
• Ability to lead, drive and track progress of multiple initiatives simultaneously.
• Leadership experience with the ability to influence and drive results with stakeholders.
• Experience delivering high quality service with customer satisfaction.
• Willingness and ability to occasionally work various shifts, various days, and work in shop environment.
• Proficiency in MS office applications including Excel.
• Strong oral & written communication and interpersonal and leadership skills.
• A high level of dependability, a great attitude, and an ability to work well with a team towards achieving a common goal.

What will your typical day look like?

• Participate in external stakeholder meetings and review any locomotive issues that involve in scope Wabtec software and hardware.
• Take a lead role in communicating and aid in resolving identified issues.
• Retrieve locomotive data physically and/or remotely and evaluate logs to determine recommended troubleshooting, recovery etc.
• Interact with craft and shop management to assist with software loading or troubleshooting.
• Review software upgrade opportunities and “bad actor” locomotives at multiple shop locations and review with internal and external stakeholders.
• Proactively communicate with external and internal stakeholders to provide locomotive troubleshooting and software loading support.
• Provide reactive real time technical support to enable internal and external stakeholders to recover failed systems where possible and escalate when necessary.
• Research reported failures and issue repair recommendations as needed.
• Provide clear communication and technical guidance to railroad employees and management to include troubleshooting, material assistance, tooling and / or locomotive status, safety procedures, productivity and process improvements, and contract requirement clarification.
• Coordinate and provide instruction on key programs and procedures related to locomotive maintenance and modifications.
• Provide technical mentorship to teams including troubleshooting, material handling, tooling, safety procedures, and contract requirement clarification.
• Follow up with repairs and troubleshooting recommendations to ensure success and provide feedback to facilitate continuous improvement.
• Log Salesforce cases and track work performed, including evaluation of trends in data to identify opportunities for system and process improvement.

What about the physical demands of the job?

• Willingness and ability to travel 50% of the time, work after hours and some weekends.
• Must have a valid driver's license.
• Ability to lift and carry 50 lbs.
• Ability to safely get on and off locomotives, work in confined areas within the locomotive cab as well as outside in an open environment.
• Wear all required personal protective gear (hardhat, steel toe boots, ear plugs, eye protection) throughout the day.

You may also be asked to perform other duties outside of your function or trade, for which adequate training will be provided if necessary.

Relocation assistance may be provided if eligibility requirements are met.

will only employ those who are legally authorized to work in the U.S. for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable) and fitness for duty test (as applicable).