SYSTEM SUPPORT ENGINEER (WINDOWS OS) - Bayview Asset Management : Job Details

POSITION SUMMARY

The Desktop Support Engineer will be responsible for collaborating with the teamin order to establish technical standards for workstations and identifying areas for improvement. Capable of analyzing, migrating, and implementing computer applications, systems, and network configurations. Capable of designing, documenting and scripting complex new software deployments. Able to analyze business technology needs, come up with solutions and take such solutions to implementation. Monitor system performance

ESSENTIAL DUTIES & RESPONSIBILITIES

• Autopilot configuration and implementation
• Tanium Administration
  • Understand and able to properly administrate Deploy, Comply and Provision.
• SCCM Administration
  • Creating and managing endpoint boundary groups across one or more distribution points
  • General monitoring of site health via SSRS, log files and the SCCM consoleIn-Console upgrade and client agent upgrades
  • Manage and configure user and device collections creating query-base collections
• Route and escalate technical issues to appropriate technical support areas. Collaborate with technicians on root cause analysis investigation and needed communicate with technicians on end-user support matters.
• Participate and provide support with IT and business projects
• Maintain overseeing of all systems owned by Desktop Support Engineering team
• Provide system analysis for reported issues, including consulting with users. Act as the team escalation point of contact for technical issues
• Manage testing activates for workstations, laptops, VMs and other dependency systems across the enterprise for patching and vulnerabilities
• Monitor the desktop services engineering queue thru the service desk system to maintain 100% satisfaction and troubleshoot and address incidents and requests to meet SLAs
• Oversee configuration site collection maintenance Windows Configuration power management rules
• Oversees deploying operating system Image (primary windows 10) via SCCM OSD. This includes:
  • Configuration of WDS, configuration PXE, configuring VM build environment and integration with MDT and Tanium provision System
  • Build/capture/update windows 10 and 11 images
  • Creating and managing distribution points accordantly
  • Creating a deployment task sequence
• Must be capable of high-level troubleshooting

• Must have High level troubleshooting Windows Desktop OS
• Must be knowledgeable in SCCM and/or Tanium
• Must be proficient in Powershell
• Python and/or other programming language is a plus
• JAMF Pro administration is a plus
• High level troubleshooting MacOS is a plus

• Bachelors Degree plus 3-5+ years relevant experience in
• At least 3+ years scripting in PowerShell
• A+ Certification preferred or equivalent
• Security+ preferred or equivalent
• Network + preferred or equivalent
• JAMF 100, 200, 300, 400 is a plus

LOCATION AND COMPENSATION

• This is a hybrid role (3 days onsite) and based in Bayviews NYC office. We have existing team members in this location.
• Base compensation is expected to be $70-90k with the opportunity for incentive compensation including bonus compensation.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to handle, touch or feel objects, tools, or controls. The employee frequently is required to talk and hear. The noise level in the work environment is usually moderate. The employee is occasionally required to stand; walk; reach with hands and arms. The employee is rarely required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

Bayview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.