System Support Technician - Skywest Airlines : Job Details

SkyWest System Support Technicians answer calls, online chats, and process tickets for the Information Technology service desk, providing immediate assistance and/or escalating issues for handling by other technical support staff. Field incoming calls, chats, and IT requests Resolving issues without escalation to level 2 support teams as much as possible Research technical problems and provide solutions to end-users Provide training and recommendations to computer users to enhance independence Install, configure, and repair company-issued, printers, scanners, and peripheral equipment Install and configure PC operating systems and desktop application software Process requests for new system access and remove access for terminated personnel Other duties as assigned Minimum Requirements Excellent telephone and people skills Excellent written communication skills Willingness and patience to assist computer users of all technical abilities Good general understanding of telephone systems, pe...Support Technician, Technician, Technical Support, Support, Microsoft, Technology, Airline