Systems Admin - Apex Systems : Job Details

Who We Are :We are a team of passionate people united by a desire to do meaningful work, lead healthy lives and make a difference. We share a focused mission: to inspire everyone to run and be active. That's it. No distractions-it's all about the run. Through science, creativity, service, authenticity and connection, we obsess over delivering the best running gear on the planet. We do it our way, with our unique spirit, with a goal of being more relevant to runners than any other brand, day after day and mile after mile. We are determined to innovate, challenging ourselves to lead thought at every turn. Inside these walls and on the roads, tracks and trails, we live and breathe Run Happy, celebrating the positive impact running has on our lives and others. We inject it into all we do because it makes everything better, smarter, more fun and more memorable. Our company culture defines us, bonds us together and creates the conditions for success. It is lived daily as a behavioral expression of our collective set of brand values: Serve People, Lead Thought, Play as a Team, Compete Every Day, Demonstrate Integrity, Have Fun and Be Active. If you're on our team, it means you're part of creating something extraordinary. You're part of Brooks. Your Job : The IT Workplace Solutions Analyst is responsible for supporting day to day workplace solution services (end user services).? Your role includes executing on specific workplace solution tasks and projects the enable the company employee with technology to collaborate and perform their role with technology.?? In this role you are responsible for executing on the daily operations and project work to deliver end user device technology.? This includes work related to physical laptops and desktop configurations, software imaging process, end user software catalog and installation process, conference room technology and collaboration and communication tools leveraging Microsoft suite of tools. In addition, your role supports resolution of workplace solution technology issues for employees. You continuously identify opportunities to improve services and technology for workplace solution services and support the development of new services. Your Responsibilities :

• Deliver workplace solution services to the organization including end user hardware, printers, conference room technology, 3 rd party software installs and license management. ??
• Ensure workplace solutions services are delivered in accordance with defined SLAs that meet the needs of the business.?
• Evaluate, assess and evolve workplace solution services delivered with a continuous improvement mindset.
• Work with vendors to meet business needs.?
• Collaborate with the Security, Service Desk, and Application teams to deliver on IT projects and needs of the overall business.
• Keep up to date on industry best practices and apply them to workplace solution services for the Brooks technology organization.
• Identify opportunities to streamline workplace solution services and technology.?
• Manage multiple projects simultaneously in addition to daily workflow and accomplish deliverables on time that contribute to meeting department goals. ??
• Implement the hardware and software standards as defined.
• Ensure operating systems, drivers, firmware and 3 rd party software is kept up to date and complies with security standards.
• Ensure device refresh and inventory controls processes are followed for workplace solutions.
• Implement and support the conference room technology tools.
• Support the email technology tool suite including Microsoft 0365 including Teams.
• Perform diagnostics and device troubleshooting for workplace solution technology issues for?employees.?
• Partner with the Service Desk team to deliver on technology onboarding/offboarding and lifecycle replacement processes.

Job Requirements :Education Requirements:?

Associate's degree (or equivalent experience) in a technology focused program in Information Systems, Computer Science or relevant major.?? Additional higher education and/or technical certifications a plus! Experience Requirements:?

• 4+ years of experience supporting IT operations in a corporate environment.
• Professional experience and proven problem-solving skills with:
  • Hardware (Lenovo, Apple, Android, Windows & Windows Mobile)
  • Microsoft Software (AD, Exchange, File & Print Services, Windows OS/Server, Office Suite for PCs and Macs)
  • Microsoft O365 communication suite including Microsoft Teams meeting and voice technology
  • EndPoint protection solutions (Anti-Virus, OpenDNS Umbrella, etc)
  • Adobe Software (Reader, CS/Cloud Suite Applications)
  • System Imaging Creation (SCCM/Munki)
  • IP Phone Systems and VoIP Services
  • Networking Services (wired and wireless network, print, telephony)
  • VPN Access and WAN Services
  • Enterprise class LAN services
• Highly developed troubleshooting skills; tenacity and hunger for finding the root cause of a problem
• Experience working with a variety of personal computing form factors (PCs, Macs, tablets), multi-function print/scan/copy/fax devices, wired and wireless local area networks, remote access via VPN, and IP phone systems
• Customer-service focused with the ability to provide an appropriate sense of urgency for troubleshooting and service delivery regardless of time of day or night
• Excellent interpersonal skills that inspire and build trust for effective working relationships across the company
• Ability to read and comprehend technical documents
• Ability to work independently and as part of a team
• Have an organized approach to work with attention to detail
• Be an effective team player; collaborative worker
• Good, clear and concise written and verbal communication skills; ability to communicate ideas effectively people who possess varying levels of understanding technology
• Knowledge of IT Operations and ITIL best practices.
• Innovative self-starter - always looking at improving our processes while also displaying a willingness to dive into the details and help wherever necessary
• Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication
• Keen attention to detail in planning, organization and execution of tasks, while still seeing the big picture and understanding how all of the pieces fit together and affect one another.
• Ability to anticipate how a decision made can affect our customers, our partners, our products or other departments' operations and/or morale; connecting the dots.
• Demonstration of innovation and initiative - always looking to improve client services delivery and assist wherever necessary

EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-###-####.Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.