Systems Engineer III - Deaconess : Job Details

Join Our TeamWe are looking for dedicated and experienced professionals to join our Information Systems team. As a critical part of our organization, you will help support and maintain the virtual desktop infrastructure, ensuring smooth and efficient operations for our healthcare professionals. Our team is committed to delivering quality services and working collaboratively to enhance the technology experience.BenefitsWe value the contributions of our team members and provide a work environment that supports both professional growth and personal well-being. In addition to competitive pay and retirement plans, we offer:•Paid time off (PTO) and sick leave•Health, dental, and vision insurance•Professional development opportunities•Tuition reimbursement programs•Wellness programs and fitness reimbursements•Opportunities for career advancementJob OverviewAs a Virtual Desktop Infrastructure (VDI) Engineer, you will be responsible for designing, building, and maintaining all components of the virtual desktop infrastructure (VDI). Your role will include managing resources, troubleshooting user performance issues, handling system upgrades, and ensuring the security and recovery of virtual desktop components. You will also be involved in technical leadership and project management for key IS initiatives.Essential Functions and Responsibilities (50%)Your key responsibilities will include:

Design, build, and maintain all components of the virtual desktop infrastructure, extending beyond routine business hours when necessary.

Monitor infrastructure resources including storage, CPU, memory, and virtual hosts.

Update and manage virtual desktop golden images.

Install and manage software using application virtualization technologies (e.g., App Volumes, ThinApp).

Diagnose and troubleshoot end-user connection and performance issues, as well as hardware/software problems.

Plan and facilitate system, hardware, and application upgrades and rollouts.

Assist with the deployment of VDI endpoints and peripherals.

Provide administration, maintenance, and technical support for assigned systems and service recovery.

Develop, implement, and maintain security standards as directed by IS security policies.

Create and maintain appropriate support documentation.

Assist in disaster recovery planning for virtual desktop components.

Provide technical and project leadership for IS initiatives.

CompetenciesTo succeed in this role, you must demonstrate the following competencies:

• Troubleshooting Skills: Systematically analyze issues and resolve them promptly, seeking additional support when necessary.
• Technical Skills: Continuously build knowledge and skills while sharing expertise with others.
• Estimating: Accurately forecast resource needs and budgetary requirements.
• Design: Generate creative solutions, paying attention to detail and applying design principles.
• Change Management: Execute appropriate change management procedures.
• Quality of Work: Ensure accuracy and thoroughness in testing and implementing new functionalities.

What You Will NeedEducation and Experience•Associates Degree in Information Systems/CIS/CS or equivalent preferred.•5+ years of relevant Systems Engineering experience.Other Keywords: Virtual Desktop Infrastructure, Systems Engineer, VDI Engineer, VMware Horizon, App Volumes, IT Support, Desktop Virtualization, Systems Maintenance, IT Infrastructure, Disaster Recovery, Cloud Computing, Information Systems Specialist, Technical Leadership, Infrastructure Engineer, IT Solutions Specialist, Security Standards, Technical Documentation