Systems Support Level II - Patient First : Job Details

Systems Support Level II

Patient First

Job Location : Glen Allen,VA, USA

Posted on : 2024-12-02T19:10:01Z

Job Description :

The responsibilities of this job include, but are not limited to, the following:

Providing support to System Support Level I representatives;
Answering telephone calls and providing excellent customer service to callers;
Maintaining the Equipment Database;
Setting up and maintaining computer equipment in conference and training rooms;
Testing software and suggesting software enhancements;
Completing projects as directed;
Documenting troubleshooting calls in the Support System for Management Information Systems (MIS) staff and center staff.

Minimum education and professional requirements include, but are not limited to, the following:

Friendly presence, helpful attitude, good interpersonal skills and ability to work well with others;
Ability to provide technical support over the telephone with a professional and patient demeanor;
Ability to visualize a problem or situation and think abstractly to solve it; Ability to prioritize and multitask;
Flexible for overtime hours, weekend on call support, and traveling to Patient First locations in all regions;
Must be able to sit, stand, or walk for long periods of time (possibly 4-7 hours at a time) and lift heavy items (10-100 lbs);
Two years of customer service experience in an Information Technology (IT) related position (preferred).

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