Talent Management Customer Experience Rep (Full Time, Day shift) - Miami Children's : Job Details

Job Summary

Provides interviewing, selection, data entry, and on-boarding administrative support mostly scheduling interviews in a fast paced high customer service environment.

Minimum Job Requirements

* 2-4 years of customer service and high volume office experience (hospitality, staffing agency, call centers, etc.)

* Intermediate level Microsoft Office proficiency including Excel, Powerpoint, Word, Outlook, etc.

Job Specific Duties:

* Provides exceptional customer service to all customers and co-workers, as measured by the customer service survey.

* Ensures Contractor and Traveler files are in order and in compliance with all credentialing body standards

* Performs high volume of scheduling interviews (phone, onsite, virtual, and panel) within a 3 business day turnaround ensuring the best customer experience.

* Maintains interview spreadsheet for smooth & effective handoff and follow-up of the process & communicates to the hiring managers, Recruiters, and Talent Managers of any possible complications.

* Responds to high volume of calls from leaders and applicants with the utmost customer service skills regarding application status; greets and assists incoming employees and applicants.

* Responsible for processing applicant fingerprints ensuring a timely and efficient turnaround time for Onboarding.

* Completes background checks for volunteers, contractors, or any other non-employees. Reports discrepancies and issues in a timely manner to Recruiters and/or Talent Managers.

* Provides back up and conducts required ongoing OIG/sanction checks, verification of license, CPR/CPI certification, etc.

* Supports the audits of new hire files for completeness ensuring adherence to all regulatory requirements, TM&E guidelines, etc.

* Serves as a back up with invoicing for TM&E and L&D as needed to ensure timely submission and payment.

Knowledge/Skills/Abilities:

* 1-3 years of experience in a HR office environment preferred

* Completed or pursuing Degree in HR, Education, or Psychology preferred

* Excellent communication (writing & editing) and interpersonal skills

* Ability to work in a consistent pace with high attention to details for error free data entry

* Ability to demonstrate excellent customer service behaviors such as but not limited to, proper phone etiquettes, friendly demeanor, professional appearance, fast paced environments, resourceful, conflict resolution, etc.

* Ability to create a Word document and insert pictures, work on tables, etc.

* Ability to create PowerPoint presentation to include animations sounds, create flyers, etc.

* Ability to create an Excel reports with charts, graphs, etc.

* Ability to use social media networks and an understanding of digital marketing including planning and executing digital marketing initiatives

(EOE DFW)

Updated 6/12/19