Taxpayer Assistance Technician - Commonwealth of Pennsylvania : Job Details

Taxpayer Assistance Technician

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Taxpayer Assistance Technician

Salary

$44,890.00 - $67,678.00 Annually

Location

Philadelphia County, PA

Job Type

Non-Civil Service Permanent Full-time

Job Number

N-2024-11215

Department

Department of Revenue

Division

RV BETA Txpyr Astnc Ctr Cty Of

Opening Date

11/05/2024

Closing Date

11/14/2024 11:59 PM Eastern

Job Code

07521

Position Number

Multiple positions may be filled from this posting.

Union

AFSCME

Bargaining Unit

A1

Pay Group

ST05

Bureau / Division Code

00185410

Bureau / Division

Bureau of Enforcement and Taxpayer Assistance Taxpayer Assistance Center City Office

Worksite Address

110 N. 8th Street

Worksite Address

Suite 204

City

Philadelphia, Pennsylvania

Zip Code

19107

Contact Name

Jachy Meyers

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

Showcase your detailed attention to accuracy and strong organizational skills by providing valuable tax services to the citizens of Pennsylvania! The Department of Revenue is seeking a Taxpayer Assistance Technician to assist taxpayers or their representatives with all taxes worked by the Bureau of Enforcement and Taxpayer Assistance (BETA), in addition to providing essential clerical support within the district office. Join this rewarding line of work while advancing your professional career, apply today!

DESCRIPTION OF WORK

As a Taxpayer Assistance Technician, you will research and review taxpayer accounts/records in the department's systems by utilizing computer programs such as PATH, BRIDGES, and web enabled taxpayer inquiry system to provide appropriate information when responding to taxpayer's questions. You will also assist and advise the taxpayer and/or their representative in the proper manner of completing tax returns, reports, and other forms as they pertain to the above taxes and programs.

This professional has the exciting opportunity to d eliver valuable presentations upon request from the private sector surrounding the application and interpretation of state tax laws, rules, regulations, and policies, in addition to compiling reports concerning the effectiveness of taxpayer services and making recommendations regarding future improvements.

Interested in learning more? Additional details regarding this position can be found in the position description ( .

Work Schedule and Additional Information:

+ Full-time employment

+ Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.

+ Telework: You may have the opportunity to work from home (telework) part-time, however there is not an established telework schedule and this opportunity is dependent upon staffing and the time of year. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Philadelphia.

+ Salary: In some cases, the starting salary may be non-negotiable.

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ Three years of experience in reviewing tax documents and making taxpayer liability decision and applying tax laws, rules, regulations, policies and procedures; or

+ Three years of experience in the collection of taxes; or

+ Any combination of experience and training which provides the applicant with the required knowledge, skills and abilities.

Additional Requirements:

+ You must be able to perform essential job functions.

Legal Requirements:

+ This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

How to Apply:

+ Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at [email protected] .

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

Learn more about our Total Rewards by watching this shortvideo ( !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little extras that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

How many years of full-time experience in reviewing tax documents and making taxpayer liability decision and applying tax laws, rules, regulations, policies and procedures do you possess?

+ 3 years or more

+ 2 but less than 3 years

+ 1 but less than 2 years

+ Less than 1 year

+ None

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

How many years of full-time experience in the collection of taxes do you possess?

+ 3 years or more

+ 2 but less than 3 years

+ 1 but less than 2 years

+ Less than 1 year

+ None

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

05

How much college coursework have you completed in accounting or finance? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the Attachments tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.

For additional information on foreign education credentials, please visit Info/Pages/default.aspx#q3and click on Other Information.

You must attach your documentation prior to the submission of your application by using the Attachments tab on the left. You will not be able to add a document to the application after it has been submitted.

+ 90 credits or more

+ 60 but less than 90 credits

+ 30 but less than 60 credits

+ Less than 30 credits

+ None

Required Question

Agency

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website