Taxpayer Service Information Trainee (Multiple Positions) - State of Pennsylvania : Job Details

THE POSITION

Are you interested in becoming a Taxpayer Service Information Trainees? If so, The Department of Revenue will provide you with formal, informal, and on-the-job training that will help you develop the knowledge, skills, and experience necessary to be successful in this position. You will have the opportunity to learn how to review, interpret, and explain Pennsylvania State tax laws, rules, regulations, and procedures to taxpayers and their representatives. If you are ready to embark upon a challenging, yet rewarding career with the commonwealth, we want you on our team.

This position has the potential to lead to permanent, full-time employment!

DESCRIPTION OF WORK

As a Taxpayer Services and Information Trainee, you will learn the skills necessary to provide vital assistance by phone and email to taxpayers or their representatives. You will handle inquiries concerning Personal Income Tax, Sales Tax, Employer Withholding Tax, Corporation Tax, Miscellaneous Taxes, and the Property Tax/Rent Rebate Program. Excellent communication skills are essential in order to provide clear, detailed, and concise information to taxpayers regarding specific cases and scenarios.

We are looking for candidates who possess a strong work ethic and consistent organizational skills, as well as the ability to develop and maintain effective working relationships!

Work Schedule and Additional Information:

* Temporary, full-time employment, approximately January through October 2025

* Work hours are 9:00 AM to 5:00 PM, Monday - Friday, with a 30-minute lunch.

* Telework: You may have the opportunity to work from home (telework) part-time. However, telework is not guaranteed. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.

* Salary: In some cases, the starting salary may be non-negotiable.

* You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

* Note: Worksite address is dependent on operational needs.

* 1825 Stanley Drive, Harrisburg, Pennsylvania 17103; or

* 393 Walnut Street, Harrisburg, Pennsylvania 17128

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

* Two (2) years of experience in the delivery of technical services and assistance to taxpayers or customers that involved the application of tax laws, rules, regulations, and procedures, and which included or was supplemented by one (1) year of direct public contact work; or

* An associate degree; or

* An equivalent combination of experience and training.

* Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.

Additional Requirements:

* You must be able to perform essential job functions.

Legal Requirements:

* This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

How to Apply:

* Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

* If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

* Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

* Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

* Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at [email protected].

Telecommunications Relay Service (TRS):

* 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

Learn more about our Total Rewards by watching this short video!

See the total value of your benefits package by exploring our benefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little extras that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.

* Eligibility rules apply.

01

Do you possess one or more years of full-time direct public contact work?

* Yes

* No

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

How many years of full-time experience in the delivery of technical services and assistance to taxpayers or customers that involved the application of tax laws, rules, regulations, and procedures do you possess?

* 2 years or more

* 1 but less than 2 years

* Less than 1 year

* None

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

05

How much college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the Attachments tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.

For additional information on foreign education credentials, please visit Info/Pages/default.aspx#q3 and click on Other Information.You must attach your documentation prior to the submission of your application by using the Attachments tab on the left. You will not be able to add a document to the application after it has been submitted.

* A conferred associate's degree or higher

* 60 credits or more

* 30 but less than 60 credits

* Less than 30 credits

* None

06

If you currently do not have a conferred associate's degree or higher, are you within 3 months of possessing one? Y/N If yes, what date do you expect to receive your degree?

Required Question

Agency Commonwealth of Pennsylvania

Address 613 North Street

Harrisburg, Pennsylvania, 17120

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