Team Coordinator - Rapid Rehousing Program - Community of Hope : Job Details

Job Type Full-timeDescriptionTeam Coordinator - Rapid Rehousing ProgramAre you excited about a new opportunity? Do you have a passion for working with underserved families and individuals in DC? Are you mission-driven to help towards ending homelessness? Well, look no further! At Community of Hope, we have worked diligently to improve health and end family homelessness to make Washington, DC, more equitable. We believe everyone in DC should have access to good healthcare, a stable income, and home, and hope! If you are ready to make a positive difference in the community, this position is for you!At COH, we strive for: Caring for Families. Improving Lives. Leading ChangeOur Approach and Values:We care for families by providing direct services with a focus on prevention, healing, and wellness.We improve lives by building on families' strengths, honoring their choices, and taking a whole-family, multi-generational approach.We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities.We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity.We strive for excellence in all that we do, implement evidence-based practices, measure our outcomes, and use this knowledge to continuously strengthen our work.Position Summary:The Rapid Rehousing Team Coordinator is accountable directly to the Rapid Re-Housing Program Director. In conjunction with the Program Director, this position is responsible for providing supervision, administrative program support and oversight of a team of Housing Stability Case Managers. In addition, the Team Coordinator will carry a caseload of families providing individualized case management services to families as they work to maintain their housing and increase their income. Specific duties may include, but are not limited to, conducting program intakes and assessments, creating case management plans, data entry and chart reviews, facilitating recertification of housing subsidies, assisting with housing search and relocation process as needed and making appropriate referrals to community resources.The pay rate for this position ranges is between $28.36 - $30.76 per hour and for candidates with LGSW, LICSW, LPC or LGPC the range is between $29.32 - $31.25. The offer amount is determined by the candidate's education, qualifications, and experience. Indeed provides their own estimated salary calculator and is not affiliated with COH's offer range. Highlighted Duties and Responsibilities:Direct Service Responsibilities

• Welcomes families to the program, which includes reviewing and explaining program rules and client rights and responsibilities, and providing each family with a copy of the Program Rules.
• Works with families using a two-generation (whole family) approach to develop individual goal plans that are measureable and detailed with action steps that will help each family achieve their goals. Updates goal plans according to program contract guidelines and as needed, signed by client and case manager.
• Networks and coordinates with community resources, makes referrals as appropriate, and follows up to confirm and track families' participation in housing, employment, medical care, substance abuse treatment, mental health treatment, training, etc.
• Coordinates with available employment supports to ensure that clients' employment and educational needs are being effectively addressed.
• Assists families with housing search process in collaboration with Housing Specialist. As needed, accompanies families to view units, advocates for families with landlords, and assists families with applications and other paperwork. If COH is providing financial assistance for application fees, accompanies families to render payment.
• Conducts scheduled and unscheduled home visits and provides tenant education in accordance with program contract guidelines, and as needed.
• Works consistently within a housing-first framework (i.e., providing clients with immediate access to available independent permanent housing and supportive services without prerequisites for sobriety or participation in psychiatric treatment), ensuring that services offered are strengths-based and client-centered.
• Performs other duties as assigned.*

Documentation and Administrative Responsibilities:

• Provides information, as needed, to the COH Housing Operations Coordinator, and external funders including TCP, DHS, HUD, and DCHA.
• Maintains appropriate files, including detailed, timely case notes, Releases of Information, Unusual Incident Reports, Program Rules, F-SPDAT or other required assessments, goal plans, home visit reports, rental receipts, financial literacy documents, etc., according to the specifications in the program contract guidelines.
• Enters data into HMIS and appropriate databases, according to the schedule required by funding sources and Community of Hope.
• Serves as first point of contact for case managers in the field, and in assessing and planning how to address client crises and Unusual Incidents. Reviews Unusual Incident Reports (UIRs) from case managers prior to submission to ensure complete, clear information and any follow-up needed.
• Meets at least biweekly with supervisor about family and program needs, concerns, and progress. For staff holding LGSW, meets with clinical supervisor weekly.
• Attends and participates regularly in team meetings, program meetings, Housing Department staff meetings and other organizational meetings. Helps identify training needs of supervisees to ensure staff receives appropriate training and other professional development.
• Performs initial intakes and new family paperwork within the specifications in the program contract guidelines.
• Prepares for and attends Administrative Reviews and Fair Hearings as needed.

Supervisory and Leadership Responsibilities:

• Meets with supervisees regularly and provides real-time feedback, training, support, and coaching as needed. Creates meeting agendas, sends meeting agendas in advance when possible, and documents concerns promptly as needed.
• Applies principles learned through diversity, equity, and inclusion (DEI) trainings and/or trauma informed care trainings (TIC) and leads with a DEI and TIC lens when appropriate.
• Reviews the performance of team members in a timely manner, including completing 90 day and annual performance evaluations per their due dates, documenting any issues or changes, providing recommendations for professional development and/or training opportunities, and recognizing staff when appropriate.
• If applicable, actively recruits for vacancies with a sense of urgency. This includes reviewing resumes, phone screening, interviewing, and completing references. This also includes partnering with Talent Management for assistance in an effort to fill vacancies promptly.
• Delegates tasks appropriately to team members to ensure that team goals and responsibilities are achieved. Prioritizes tasks and directs work to ensure deadlines are met.
• Establishes common goals with their team through communication, inspiring and leading team members, and holding team members accountable. Links team goals and metrics to the overall strategic plan.
• Attends Leadership Institute trainings as needed or as required.
• When appropriate, creates opportunities for teambuilding that connects staff to one another and COH s mission to encourage connection between staff who are virtual, hybrid, and/or on-site.
• Handles sensitive information with care and discretion to ensure confidentiality.

Organization-wide Responsibilities:

• Makes referrals for health and behavioral health services to Community of Hope's clinics as appropriate.
• Provides updates on client successes or program outcomes for fundraising and communications purposes as needed.
• Attends All-Staff meetings.
• Promotes One Community, One Hope culture through participating in quarterly culture initiatives.

RequirementsMinimum Qualifications:

• Bachelors' degree in social work or related field or 4 years of Social Work experience required; Master's degree in social work or related field preferred; professional human services licensure preferred.
• For Bachelor's of Social Work degree or Master's of Social Work degree holders, the appropriate DC license must be obtained prior to start date.
• Minimum three years' work experience in social work or related field preferred
• Supervisory and/or leadership experience preferred.
• Experience working with people experiencing homelessness and/or living in poverty strongly preferred.
• Knowledge of community resources or the ability to become knowledgeable preferred
• Strong interpersonal, conflict resolution, and organizational skills required.
• Willingness to continue professional development in areas related to job functions.
• Strong written and verbal communication skills required.
• Flexibility and adaptability to change.
• Ability to work independently and as a team required.
• Ability to work flexible hours as needed to accommodate client and program schedules required.
• A valid driver's license and regular access to a car, as well as proof of auto insurance, required for staff working in scattered site housing programs.

At COH, we understand the toll that the Covid-19 pandemic has taken on the workforce, which is why we prioritize the following well-being and work-life balance centered benefits:

• Remote work opportunities are available for many of our roles, promoting a culture of work-life balance
• 8 hour workdays, which include a paid lunch
• 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service), and 12 days of paid sick leave on an annual basis
• Annual performance based raises, up to 5% of your annual pay
• Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff
• Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30+ promotions each year
• Ongoing internal leadership training for supervisors
• Diversity, equity, and inclusion training and initiatives for all staff
• Ongoing wellbeing activities, culture compact activities, and trauma informed care initiatives
• Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield;
• Life insurance, short-term disability and long-term disability insurance;
• 403(b) Retirement Plan;
• Flexible Spending Accounts for medical and dependent care reimbursable expenses;
• Transportation pre-tax payroll deduction for metro;
• Tuition Reimbursement for graduate studies;
• Employer paid lunch time;
• And much more!
• In relation to remote work versus on-site expectations, this position is classified as the following:

Hybrid: Remote work and on-site work requirements are generally split roughly 50/50.Please note that remote work designations are subject to change or fluctuate at any point in time and the supervisor may require in person learning for a specific amount of time after hire.About Us:Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For over 40 years, we have provided healthcare, housing, and supportive services for under-resourced, underserved and people experiencing homelessness in Washington, DC. As a Federally Qualified Health Center, we provide medical, dental, emotional wellness, and care coordination services for the whole family at three locations in DC. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. In 2020, Community of Hope provided about 28,400 medical visits, 7,000 dental visits, and 10,000 behavioral health visits for about 11,000 patients. Community of Hope provides community walk-in COVID testing and COVID vaccines. Community of Hope is also one of the largest providers in DC of housing and support services for families and individuals experiencing homelessness. Through providing these programs, we live out our mission to improve health and end family and individual homelessness to make Washington, DC, more equitable.Community of Hope cares for families and individuals by providing direct services focusing on prevention, healing, and wellness. We improve lives by building on families' and individuals' strengths, honoring their choices, and taking a whole-family, multi-generational approach. We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities. We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity. We strive for excellence in everything we do, implement evidence-based practices, measure our outcomes, and use this knowledge to strengthen our work continuously. We were selected as one of The Washington Post 150 Top Workplaces in 2014, 2016, 2017, 2018, 2020, and 2021 based on feedback from our staff.To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: [email protected] Phone: 202-###-####. Community of Hope is an equal opportunity employer.Salary Description $28.36 - $31.25