Team Lead, Employee Services - Envoy Air : Job Details

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

How will you make an impact?

Employee Services assists Envoy team members in processing Employee & Timekeeping Data. The team provides customer service support for employee & manager inquiries regarding employee data, time-keeping, scheduling and payroll. They will manage a pod of approximately 5, coordinating day to day operations of Employee Services. This position will report to the Director of HRIS & Employee Services.

The Team Lead will assist in maintaining the workload for the department. They will also help develop, implement, and test any changes to Employee Central / RosterApps. This team operates in a continuous improvement environment that is adaptable to meet evolving business needs.

• Training Documentation
• Prior Period Correction, PPC, or the audits of these tickets
• Level 3 customer / issue resolution after Clerk > Coordinator / Auditor
• Documents / communicates changes of processes / procedures across the team
• Customer Service representative to all internal (EHQ) and external (Field) groups
• Subject Matter Expert, SME, on all Employee Central & Time Keeping Data in RosterApps
• Complete regular audits of CARs, Tickets & PPC Prior Period Corrections to support the team / pod

Who are we looking for?

Position Requirements

• Minimum Age: 18
• High school diploma or GED equivalent
• Working knowledge of Microsoft Office including Word, Excel, PowerPoint, Outlook and Teams
• Experience with a union workgroup and an understanding of union contracts
• Must work and communicate well with all levels of Management
• Previous experience in Employee Central or other Employee Data systems
• Previous experience in RosterApps time and scheduling system
• Superb organizational skills and ability to work in a fast-paced, deadline driven environment
• Previous leadership experience
• Must be able to read, write, fluently speak and understand the English language
• May require some weekend or Holiday coverage
• Must possess the legal right to work in the United States

Position Preferences

• Bachelors degree in Accounting, Finance, Information Technology or related business field, or an equivalent amount of relevant work experience
• Understanding of Envoy Policy and Procedures relating to employee data HR / Labor policies
• Aptitude for leadership and continuous process improvement
• Previous Supervisory experience
• Adapts easily to change and leads with a positive influence
• Previous experience in a Human Resources, Employee Data, Finance, or related position

Please note: The description is intended to provide a brief overview of the position. Its not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled.