Team Lead for Luxury Sun Spa - Soleil Tans : Job Details

Join Soleil Tans as a Team leadOur mission is simple: to ensure that time spent in our spa is the best part of our guests day. We do this by delivering exceptional customer service, guiding guests to the right service or membership, and maintaining our spas and equipment in pristine condition.

Position: Team Lead

Commitment: 30-40 hours per week, including weekends.

Compensation:

Starting Pay: $23 per hour

Guaranteed Raise: $25 per hour within one year of completing our training and certification program

Bonuses: Earn an additional $1-$4 per hour worked through our generous sales bonus program

Tips: Staff members, including managers, earn tips due to the exceptional service we provide, with an average of $100 per month

Paid Training: We invest in customer service and sales training, giving all staff a wide array of experiences to help build a diverse professional skillset

Your Role:

1. Deliver the Best Guest Experience: Ensure every guest leaves feeling like Soleil was the best part of their day by delivering the highest level of service.

2. Drive Sales: Ensure your store meets and exceeds sales targets by selling memberships, preventing cancellations, upselling services, and recommending products.

Essential Job Functions:

Drive sales using our 5-step sales method while coaching your team to effectively sell memberships and products

Provide exceptional customer service to ensure guest satisfaction

Recruit, hire, train, and schedule staff, while providing coverage when needed

Ensure the store opens and closes on time with adequate staffing

Process payroll bi-monthly

Enforce company policies and processes to improve customer service and sales performance

Direct staff to ensure safety compliance and adherence to customer service standards, legal regulations, and industry practices

Meet financial goals through accurate scheduling and purchasing

Maintain a clean, well-maintained facility and equipment, including re-lamping as needed

Manage inventory, restocking supplies when necessary

Contribute to marketing and advertising efforts

Uphold the Soleil Tans brand in all employee, guest, and public relations

Attend leadership huddles and mandatory company meetings

Requirements:

Minimum three years of proven sales/retail management experience

Availability for 30-40 hours per week, including weekends

Strong organizational and time-management skills

Hands-on performer willing to do whatever it takes to get the job done

Excellent communication skills with the ability to motivate and lead employees

Proficient in Microsoft Office Suite and Google Applications

Perks & Benefits:

Starting Pay: $23/hour, with a guaranteed increase to $25/hour after one year

Bonuses & Tips: Earn additional income through performance bonuses and tips

Paid Time Off: Enjoy time off as part of your benefits package

Memberships: Free Luxury All membership, and discounted memberships for friends or family

Free Gym Membership: Stay fit with a complimentary gym membership

Growth Opportunities: Potential for advancement within the company

Flexible Schedules & Team Environment: Work in a supportive and fun environment

Exciting Contests and Incentives

09/15/24

Required qualifications:

• 3+ years of experience in the retail industry
• Legally authorized to work in the United States
• 18 years or older
• Own a personal vehicle
• Management skills: hiring and onboarding