Team Lead - Community Financial CU : Job Details

Welcome to Community Financial Credit Union careers! Our organization is constantly evolving, and we strive to offer creative solutions in a challenging hiring market. Our team members play a pivotal role in the success of our organization and pave the way for us to become the best financial partner for our members.

About Us:

Community Financial Credit Union is a full-service financial institution that serves anyone living, working, worshiping, or attending school in Michigan. We are a not-for-profit institution and have been in business for over 70 years!

Community Financial HQ is located in Plymouth, MI. We have 14 branches in the Metro Detroit Area as well as Northern Michigan.

So, what makes Community Financial innovative and unique? Community Financial is not only the place you want to bank, but it is also a great place to work! We've been recognized as one of the Regional Best and Brightest Companies for the last 18 years, nationally since 2018, and became certified as a Great Place To Work in 2023.

Our Culture:

At Community Financial, our purpose is to create joy and ignite Michiganders' impossible dreams. A culture of joy and impossible dreams is a culture of belonging: belonging is the spark. Guided by our values of Relentless Care, Hustle & Grind, and Huzzah!, we create a Culture of Belonging where every team member and member feels valued, connected, supported and can be their authentic selves.

About the Role:

The Team Lead is charged with leading their team to deliver exceptional member experiences. This leader will advocate, nurture, and guide their team to promote and deliver on our Member Engagement Manifesto. They will lead with head and heart to not only cultivate a culture where member experience is the core, but also the team member experience.

This position has a starting hourly rate of $28.61, but your offer amount may be increased with relevant work experience and transferrable skills.

A Day in the Life of a Team Lead:

• Create a culture of “Huzzah!” that promotes clear celebration points of goals and objectives, department strategies, and individual team member responsibilities.
• Nurture and advocate for team members, ensuring optimal performance through coaching and development.
• Ensure consistent and engaging member experience is delivered and aligned with our purpose, values, and manifesto.
• Prepare branch formal performance evaluations (e.g. annual reviews, CLPs, follow-up reviews), and ensure they are enacted with direct reports.
• Maintain professional and technical knowledge by tracking emerging trends in branch operations.
• Monitor professional and technical knowledge by tracking emerging trends in branch operations.
• Achieve goals by pulling weekly reports, assisting with reporting, and motivating team members.
• Lead direct reports and provide guidance, mentorship, and coaching as required. Identify opportunities to amplify performance and develop appropriate plans to improve performance by identifying appropriate training and resources.
• Resolve member conflicts and escalate situations when appropriate.
• Maintain continual communication with the team by holding one-on-one and team meetings.
• Perform other duties as directed by leadership.

What You Bring to the Table:

• High school diploma or equivalent.
• 3 years of progressive experience in a retail or service environment and/or related experience.
• Experience and a passion for leadership, performance management, and team member development.
• User of eservices products.
• Proven ability leading people through change and driving innovation by building a circle of safety.
• Strong planning, organizational, and time management skills.
• Responsive and empathetic to requests and needs of others.
• Excellent interpersonal and communication skills.
• Ability to work well independently and as a team member.
• Ability to build trust with others and remain open to ideas.
• Ability to effectively problem-solve and resolve conflict.
• Ability to embrace ambiguity and manage change.
• Ability to maintain confidentiality of sensitive and proprietary information.
• Ability to successfully complete the MLO background check process to obtain NMLS.
• Proficiency using Microsoft Office Suite.

You Might Also Have:

• 4 years of progressive experience in a retail or service environment and/or related experience.

As a Team Member at Community Financial Credit Union, You'll Enjoy:

• Medical, dental, and vision plans
• Four weeks of PTO for all full-time team members
• Federal Bank Holidays off
• Flexible work options depending on position
• A generous 401k match
• Numerous employee engagement activities
• Community Resource Groups
• Time off for occasions such as volunteering, caregiving, and family events

Contact/Application Information:

If this description appeals to you, please submit an application! A member of CFCU's Talent Acquisition Team will be in contact with you shortly!

Equal Employment Opportunity Policy:

Community Financial Credit Union is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws.

Disclaimer:

This job posting highlights some of the most critical responsibilities and requirements of the position. There may be additional duties and responsibilities that are not listed above. A Talent Acquisition Specialist will be sure to discuss the role in further detail should your application be selected to move forward.