Team Leader 1st Shift - VSP Global : Job Details

With minimum supervision, provide lead support to the division/team staff. Coordinate the workflow to ensure unit performance is maintained.

Oversee the work of the division/team staff and manage the daily work volume including service agreements with business partners.

Monitor team performance; provide prompt, objective coaching and counseling; apprise supervisor of successes and concerns; provide input for performance evaluations.

Coordinate with other units/departments to facilitate special requests, changes in processes, and resolution of workflow/production issues.

Ensure all department processes and performance standards are documented accurately; develop and maintain department procedure manuals; train division/team employees on current or revised unit processes and procedures.

Develop and monitor schedules for primary areas of responsibility for assigned staff.

Act as point of contact for escalated client or internal business partner issues; respond to inquiries according to established procedures while meeting business standards of operational excellence and client satisfaction.

Support department and strategic initiatives by meeting target goals and objectives set by management.

Participate and offer input in the hiring and interview process for open positions within the Division.

Job Specifications

Typically has the following skills or abilities:

Specific Requirements by Function

Corporate Services: Type 30 wpm, Ability to lift 55 pounds.

Sales & Finance: Ability to type 35 wpm, Ability to perform 10-Key by touch (6,000 ksph), Ability to perform detailed work with numerical data and to make arithmetic computations accurately.

Hours: 6AM - 2:30PM.

Salary Ranges: $17.00 - $27.50.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.