Team Member Customer Care - Part Time - Work At Home (OK, AL, GA Applications Only) - Academy : Job Details

Strong written and verbal communication skills, with the ability to interface effectively with individuals, both internally and externally. Maintain the customers perspective as a driving force behind activities. Strong analytical, problem solving and creative thinking skills. Ability to effectively prioritize workload in a fast paced, frequently changing environment while remaining detailed and organized. Proficiency with relevant computer applications (e.g., Google Chrome, Oracle Service Cloud, Order Management System, Workday, Kronos)Ability to toggle multiple web browsers, with dual monitors. Excellent keyboarding skills. Self-motivated and able to work independently and within a team setting. Knowledge of customer service principles and best practices. Familiarity with Academys product lines preferred. Bilingual (Spanish and English speaking) a plus. Responsibilities: Answer incoming customer contacts (calls, chats, emails) in a professional manner. Respond to customer inquiries...Customer Care, Team Member, Application, Part Time, Home, Retail, Customer