Team Member, Customer Solutions Center - Tractor Supply : Job Details

This position is responsible for providing legendary customer service for in-store and online customers by delivering a personalized experience that resolves the customers issue. This includes addressing questions related to store policy/procedure/operation, online order status, and merchandise features & use, while also uncovering customer needs to help drive sales on products. The team member will communicate with customers via phone, email, website, mail and other communication methods. Team Members engage with each other via onsite meetings, virtual meetings, conference calls and online chat groups while maintaining a positive attendance record. Essential Duties and Responsibilities (Min 5%) Professionally represents Tractor Supply Companys Mission and Values and the Brand in every customer engagement. Answers inbound calls and logs interaction accurately in the system to ensure resolution. Assist with online sales, upsells programs and products, and resolves all online order iss...Solutions, Team Member, Solution, Customer Service, Operations, Customer Engagement, Retail