Tech Support - Smartech : Job Details

About Us:

Do you want to help shape the future of retail? Here's a thought—how about doing that while helping people get a sneak peek of what the world is creating at the same time? We are Smartech Retail Group—a destination for innovation at the world's best department stores. We let people discover, try, and play with the latest innovation, gaming, and e-mobility across our experience-led concept stores globally. Because honestly, why should retail be boring?

As a Tech Lead at our NYC location, you will be the cornerstone of our in-store technology, ensuring every device, display, and system works seamlessly to enhance both operations and customer experiences. This is your chance to combine your passion for technology with your knack for problem-solving in a dynamic, fast-paced retail environment.

Key Responsibilities:

• Technology Oversight: Manage in-store technology, ensuring all systems and devices operate seamlessly to support store operations.
• Training & Mentorship: Train team members on in-store tech, tailoring approaches to meet varying levels of technical expertise.
• Operational Efficiency: Analyze workflows and implement technological solutions to enhance productivity and streamline processes.
• Collaboration & Coordination: Work closely with brand and operations teams to optimize product displays and customer experiences.
• Innovation & Agility: Stay updated on tech trends and introduce solutions to continually improve the in-store experience.

Requirements and Preferences:

• Experience: 2+ years in a tech-focused role, preferably in a fast-paced retail setting.
• Tech Savvy: Deep passion for technology and innovation, with a strong understanding of current trends.
• Problem Solver: Proven ability to troubleshoot and resolve technical issues efficiently.
• Educator: Skilled in training and mentoring, with the ability to explain complex tech concepts to non-technical team members.
• Adaptable: Comfortable working in a high-energy, rapidly changing environment.
• Communicator: Strong interpersonal and communication skills, ensuring smooth collaboration across departments.

Other Details:

• Job Title: Tech Support/Tech Lead
• Location: Time Square, New York City
• Start Date: March
• Job Hours: Full-Time
• Salary: $21-$30/hr (DOE)